Software Technical Support Consultant - Professional Services - Retail

at  NCR Corporation

Software Technical Support Consultant - Professional Services - Retail
About NCR VOYIX
NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.
Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.
Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals - from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.
Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small - from the best-known brands around the world to your local favorite around the corner.

ABOUT THE ROLE

In this exciting position, you will be responsible for working closely with our customer, helping to implement and support our retail applications specifically. Delivering an iNCRedible customer experience and helping drive our continued success.
As a valued team member, you will assist our customers with the implementation of, integration with, and functional capability of hardware & software products (i.e., Point of Sale, Self Checkout), acting as a subject matter expert on the technical capabilities of our solutions. Your knowledge of databases and web technologies will allow you to manage and implement our functional requirements that ultimately make our customers’ lives easier by leveraging our product capabilities. To our customers, you will be the expert of our software, base of knowledge and teach them best practices (that we will train you on).
The role requires you to provide technical guidance, integration & functional support, best practices to customers, and understand how NCR’s technology enables the customer’s stated vision. You will have access to and work with global leaders as part of your journey and on many challenging yet rewarding initiatives.

WHAT YOU WILL BE DOING:

• Work in our professional services team to manage NCR’s Retail solution applications. Support new functionality and software delivered.
• Manage the technical implementation processes and ensure that all information and software updates are executed accurately for ongoing projects and BAU activity.
• Work in tandem with Project Managers to serve as the subject matter expert on implementation requirements and relevant technical information.
• Investigate, analyze, and troubleshoot application workflows to provide feedback and / or solutions to QA, engineering, and customer teams.
• Verify product resolutions and provided solutions when required.
• Learn and expand your technical aptitude in highly complex environments with intricate system integrations.
• Maintain lab environments, both on-premises and in the cloud for testing and deployment activities.
• Use existing and create new tools and scripts to accomplish technical.