Software (Technical) Support Engineer (VSE)

at  Applied Materials

FUNCTIONAL KNOWLEDGE

• Demonstrates conceptual knowledge of theories, practices and procedures within a discipline

INTERPERSONAL SKILLS

• Exchanges straightforward information, asks questions and checks for understanding
  Qualifications

EDUCATION:

Bachelor’s Degree

YEARS OF EXPERIENCE:

Up to 1 Year

WORK EXPERIENCE:

Additional Information

• Understand, research, and resolve internal and external application and systems issues.
• Create, test, and verify installation/upgrade instructions for Applied Materials’ product releases.
• Participate in product testing, documentation reviews, and user conferences.
• Provide off-hours customer support via pager and cellular telephone as scheduled. Provide telephone coverage as scheduled.
• Attend Applied Materials’ classes in designated product line and external classes for third-party software.
• Provide on-going training to customers for technical and systems issues.
• Deliver updates and reports to managers, partners and peers