Software (Technical) Support Engineer (VSE)

at  Applied Materials

FUNCTIONAL KNOWLEDGE

• Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines

INTERPERSONAL SKILLS

• Explains difficult or sensitive information; works to build consensus
  Qualifications

EDUCATION:

Bachelor’s Degree

YEARS OF EXPERIENCE:

4 - 7 Years

WORK EXPERIENCE:

Additional Information

• Manage customer expectation and issues with software releases providing a prioritized list of requests to business unit per platform. Independently learn and investigate customer’s high value problem (HVP), systematic bug or systematic software failures.
• Troubleshoots a variety of difficult software problems and interface with engineering teams to improve product quality.
• Interfaces with external customers for requirements analysis and schedule.
• Manage software proliferation at customer sites. Deliver software implementations and manage customer to achieve project objectives.
• Performs customer specific software testing and analysis on bugs and enhancements.
• Track software performance and quality at external customer sites.
• Provide on-going training to customers and customer engineers (CE) for technical products and systems issues. Deliver updates and reports to managers, partners and peers.
• Assist in training junior level engineers in departmental procedures, corporate procedures, and detailed product operation. Lead work groups and troubleshooting forums.