Software Training and Support Analyst

at  Altus Group

UNLOCK YOUR ALTUS EXPERIENCE!

If you’re looking to advance your career in data analytics, expertise, and technology for the rapidly growing global CRE market, there’s no better place than Altus Group. At Altus, our work is purposeful. Every day, our employees drive impact, innovate, and shape the global commercial real estate (CRE) and PropTech industry.
Our people-centric culture empowers you to deliver in a high trust, high performance culture, surrounded by an inclusive team that’s collaborating to modernize our industry. We invest in our people with training and growth opportunities designed to propel you further in your career while providing a flexible and progressive workplace that reflects our values and teams.
Altus Group is seeking a Client Support Analyst and Trainer who will be involved in supporting and training clients throughout the APAC region regarding their use of ARGUS software applications, by providing client facing software support.
Reporting to the Support Manager of Asia Pacific, the Client Support Analyst and Trainer is passionate about the Commercial Real Estate (CRE) industry and would like to support it through developing expertise and experience in the industry’s leading technology. As a Client Support Analyst and Trainer you will be involved in supporting and training clients throughout the APAC region regarding their use of ARGUS software applications. This is a role for someone who thrives in a customer-facing, problem solving role who has an analytical mindset with experience working with financial models and cash flow calculations.

KEY QUALIFICATIONS:

• A university graduate. You have a Bachelor’s degree in Real Estate, Finance or Business (or related field).
• A strategic thinker. You enjoy analysing financial data from a strategic perspective.
• A problem solver. You are a logical thinker; yet you are incredibly adept at thinking of all possible answers. You believe in researching options and creating innovative solutions.
• An outstanding communicator. You are concise, on point and effective. You are able to communicate complex requirements and technical details clearly across the team.
• A stickler. You insist on keeping up with industry standards and trends. You are extremely organised and you pride yourself on being detail-oriented.
• A customer champion. You find personal and professional satisfaction working with customers and providing support. You have strong tech-to-non-tech translations skills.
• A team player. You have excellent interpersonal skills. You work equally well independently or as part of a team.
• IT Savvy. You have an interest and are eager to learn new technologies quickly. You’re comfortable with software installation and configuration.

WHAT ALTUS GROUP OFFERS:

• Rewarding performance: We are pleased to be able to provide employees competitive compensation, incentive and bonus plans, and a total rewards package that prioritizes their mental, physical and overall financial health.
• Growth and development: As a destination for top industry talent, we’re investing in you to meet the evolving needs of our clients and deliver on your professional goals. Our Altus Intelligence Academy offers over 150,000 hours of learning materials catering to diverse stages of an employee’s career journey.
• Flexible work model: We’re modernizing our employee programs to reflect the new world of work. Our Activity-Based Work model provides you with flexibility to align your work location to the work being performed - office for connecting and collaborating, and remote for focused work.
  Altus Group is committed to fostering an inclusive work environment where all clients and employees feel welcomed, accepted and valued. We provide an atmosphere free from barriers to promote diversity, equity, and inclusion, and encourage equal opportunities for all employees. We’re seeking candidates with diverse experiences and provide accessible candidate experiences throughout the selection process. If you need accommodation, please contact us at accessibility@altusgroup.com or +1 888 692 7487.
  We appreciate all applicants who take the time to apply to Altus Group. Please note that only those who are selected to move forward in the process will be contacted. Thank you

• Resolve issues. Identify, analyse and solve problems affecting client’s software.
• Respond to inquiries. Provide timely, intelligent and professional responses to customer calls and emails.
• Communicate. Actively support the client in all aspects through to problem resolution, keeping the client informed throughout life of incident.
• Instruct. Facilitating in-classroom training at both client sites and our Singapore office; successfully teaching complex software usage and property theory by breaking it down into engaging layman’s terms
• Networking. Creating and nurturing relationships with the academic community; arranging complementary training for university professors, organising software rollouts in university labs
• Document. Clearly and concisely log and track details of solutions and maintain the resolution database.
• Learn. Come up to speed on new technologies, software, and concepts.
• Prioritise. Recognise when issues need escalation to senior representatives or Development.
• Collaborate. Work closely with global inter-company departments/teams such as Sales, Sales Ops and Development to provide assistance and resolve product queries raised by our clients.