Solution Advisor Manager/ Head of Digital Solution Advisors (APJ)

at  SAP

WE HELP THE WORLD RUN BETTER

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!
SAP Digital is one of the leading and most innovative teams in the company, aimed at delivering exceptional customer experiences in a scalable, speedy, and personalized fashion. The purpose of the organization is to support the Customer Success board area with a broad range of services and methodologies across the customer journey to guarantee the acquisition of net-new customers and the successful adoption and expansion of our products. Most importantly, helping more customers run better ultimately translates into a safer, cleaner, more connected, better enabled, and more equal world.
SAP Digital team prides itself not only on the outcomes, but on exemplifying our company values: Build bridges not silos, embrace differences, keep the promise, stay curious, tell it like it is, and live the leadership credo.

EXPERIENCE AND LANGUAGE REQUIREMENTS

• Bachelor’s degree (or equivalent) required, MBA or equivalent degree required from accredited university preferred
• The DSA Senior Manager should possess a robust blend of strategic, technical, and leadership credentials
• A minimum of 14 years of experience in presales, solution engineering, or a related technology-driven, customer-facing role is paramount, with at least 5 years spent in a senior leadership position overseeing multiple teams or a large geographic area
• An intimate understanding of the broader industry ecosystem, coupled with first-hand experience in navigating complex sales cycles, is crucial
• The candidate should have a history of driving presales innovation, optimizing processes, and fostering collaboration between presales, sales, and technical departments at a regional or global scale

These are some of the responsibilities you will have:
Area 1: Business Contribution
Oversight and Leadership: They will act as the primary contact and lead representative for all Digital Solution Advisors in the region, ensuring alignment with broader business goals.
Stakeholder Collaboration: They will engage with cross-functional teams, including sales, marketing, and regional and global counterparts, to ensure that Digital Solution Advisor efforts are integrated and support overall business objectives.
Performance Metrics: They will monitor, analyse, and report on the Digital Solution Advisor performance metrics, ensuring that targets are met and recommending improvements as needed.
Capacity Allocation: They will efficiently allocate resources, both in terms of technology and personnel, to ensure that DSA’s are optimized for maximum impact.
Area 2: Strategy and Innovation:
Digital Vision: They will drive the vision for how digital tools and methodologies will empower the next generation of solution advisors, paving the way for innovative approaches to client engagement and solution presentation.
Strategic Planning: They will design and implement strategic plans to evolve and adapt Digital Solution Advisor in line with emerging technologies and market demands.
Innovation Advocacy: They will champion the importance of continuous innovation within the DSA team, encouraging experimentation with new digital tools and techniques.
Change Management: They will play an instrumental role in shifting the organizational approach towards a more digitally focused solution advisory model, managing change resistance, and fostering a culture of digital-first thinking.
Area 3: Managers Support and Development
Team Leadership: They will lead, inspire, and mentor DSA managers, fostering a cohesive, collaborative, and high-performing team environment.
Skills Development: They will ensure that managers and their teams are provided with the necessary training and development opportunities to enhance their digital skills and stay abreast of industry trends.
Feedback and Growth: Establish a consistent feedback loop with DSA managers, ensuring they receive constructive feedback, recognition, and support in their career growth within the organization.