Solution Architect - ServiceNow Solution Architect

at  Capgemini

ABOUT CAPGEMINI

Capgemini is a global leader in partnering with companies to transform and lead their business by harnessing the power of technology. The Group is guided every day by its purpose of igniting human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, motivated by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion.
Get The Future You Want | www.capgemini.com

JOB DESCRIPTION:

ServiceNow Solutions Architect / Specialist

• Involved from Deal Qualification to Contract Signature, Sales to Delivery Handover and for a limited period in the execution to provide continuity
• Responsible for development of the end-to-end solution (Transformation, Transition and Run) covering multiple service lines and/or technology domains
• Owns internal partner management and visibility of core solution related metrics to approvers
• Supports Sales Lead in pre-qualification activities, including ROM costing and early solution shaping as appropriate
• Develops solution & response strategy, standard versus non-standard approach, aligned to the sales strategy. Clearly communicates to all bid team members.
• Ensures all client requirements are analyzed and distributed for solutioning, without gaps or duplication
• Designs the solution and ensures the relevant solution artefacts are completed in line with global process
• Excellent understanding of the competitor landscape, providing insight into the sales plan on how to beat competition
• Provide expertise on commercially structuring deals to differentiate from the competition
• Works with Deal Analyst to set up commercial modeling tools and create pricing structure; communicates structure & tagging strategy
• Reviews and inputs to the contract schedules, SoW and SLA among other documents
• Supports Tower Lead with 3rd parties’ direct engagements when needed
• Supplies to proposal writing and guides the bid team on alignment to sales strategy, themes, scoring mechanism
• Ensures Solution Approval in a timely manner
• Leads the solution team in all client-facing interactions
• Supports Commercial Lead with negotiation of solution related schedules (SoW, SLA etc.)
• Leads solution team and ensures solution related deliverables are completed
• Identifies and adds to the response and other capabilities that will bring value to the opportunity and/or show Capgemini capability
• Ensures the solution and commercials are balanced for the future, with ability to grow and upsell
• Identifies and documents potential areas for upsell that have been discussed with client and handover to Account Team