Solution Consultant (Maternity Leave Coverage)

at  ThoughtExchange

ThoughtExchange is the world’s most trusted engagement and survey platform for leaders who drive change and alignment. We support a diverse range of clients from top school districts across North America to Fortune 500 companies and Public Sector innovators. We’re also winners of Quartz’s Best Companies for Remote Workers and Canada’s Top Growing Companies. Join us on our journey to accelerate change for good through inclusive problem solving!
We are seeking a Solution Consultant (Maternity Leave Coverage) to join our small but mighty Solution Consultant team at ThoughtExchange. You will serve as a technical consultant and vital member of our sales department, developing, positioning and providing product-specific solutions for prospective customers while ultimately contributing to quarterly and annual sales goals. You will also work with the product team to provide feedback and insights gathered from customer interactions to inform product development and enhance overall customer success.
This position is a 20-month full-time fixed-term contract (maternity leave coverage) with the potential to grow into a permanent position on the team. The anticipated start date for this role is early June 2024.

• Engagement with Prospects:
• Conduct in-depth discovery with qualified prospects to uncover customer technical requirements, business needs, and objections
• Showcase the features and capabilities of our software solutions through customized demonstrations and presentations, including sharing use cases and examples for how to bring customer strategic priorities to life
• Able to efficiently translate customer use cases into technical solutions and demonstrable benefits / ROI
• Consult with prospects to develop and deliver high-value Proof of Concepts (POCs) and lead workshops to share back the value of POCs
• Acts as a trusted advisor to the customers and provides valuable insight on sales engagement
• Travel several times per year for in-person customer events and conferences
• Solution Design and Customization:
• Collaborate with the sales & customer success team to design broadly applicable solutions that address the strategic priorities and the business cases of prospects
• Demonstrate functional expertise for how ThoughtExchange’s solutions solve the prospect’s problems, including demos and presentations
• Leverage Sales team members’ research to uncover metrics of success / KPIs for the broader strategic partnership with TE
• Technical Expertise:
• Is a technical subject-matter expert. Understands all product and feature capabilities, articulates them to customers, and identifies key differentiators
• Stay updated on industry trends, competitor analysis, and best practices to communicate the value proposition of our solutions effectively
• Collaboration and Teamwork:
• Provide feedback and insights gathered from customer interactions to inform product development, positioning, enablement, and Go-to-Market strategy and enhance overall customer satisfaction
• Partner with Sales Enablement and leverage current templates and methodologies with existing tech stack to share curated resources and learnings with the Revenue teams
• Develop and execute MVPs; quick to implement new product features into workflows; provide timely and meaningful feedback across teams
• Administration:
• Responsible for accurate and timely documentation in CRM to measure role impact and value