Solution Customer Success Manager

at  Robert Walters

The Company: We’re partnering with a San Francisco headquartered, global software company, looking to expand their sales functions in the UK. They’re back backed by top-tier investors and their customer list include the who’s who of the fortune 100.

THE OPPORTUNITY

They’re seeking a Solution Customer Success Manager to join the UK&I team, focused on digital experience. To advance these objectives, they’re looking for a Customer Success Manager, Customer Journey Management to work with their Campaign and Journey Optimiser customers.
Their solution-focused Expert Customer Success Managers engage with customers in the moments that matter and provide them with the right resources and guidance to drive Customer Business Outcomes, ensuring high levels of customer satisfaction, engagement, and retention.

SKILLS:

• Exceptional organisational, presentation, and communication skills, both verbal and written (in English)
• Demonstrate passion for the role, energy, curiosity, and enthusiasm to achieve results.
  Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
  The Company:We’re partnering with a San Francisco headquartered, global software company, looking to expand their sales functions in the UK. They’re back backed by top-tier investors and their customer list include the who’s who of the fortune 100

• Drive adoption and value: During the customer journey, review and diagnose adoption and utilisation and based on your findings engage with customers to plan and deliver adoption and value workshops, ensuring customer employee best practices for maximum value.
• Ensure renewal and expansion health: Identify adoption and risk needs across the portfolio of customers. Engage with our customers to remediate challenges and risks with technology and partnership. After identifying the root cause of the issue, you will build an action plan and pull in the right resources to execute that plan.
• Acts as the main point of contact throughout the dynamic engagement, defining a success plan with clear outcomes and ensures clear communication across Customer executives, business partners and operational resources.
• Delivers an exceptional customer experience with proactive communication, applying the right internal resources, and optimally using our customer engagement model to meet customer business goals.
• Be a trusted advisor: Share solution insights with our customers, demo new features as the get launched and explain how they can help our customers achieve more.