Solution Engineer - German speaking (f/m/d)

at  Contentful

ABOUT THE OPPORTUNITY

Contentful’s Solution Engineers are principally outwards-facing. They are trusted advisors of technologists, developers, content creators and project/product managers. As a Solution Architect at Contentful, you’ll have the opportunity to work with international teams post-sale, from visionary brands to innovative digital agencies. Your technical guidance and product expertise will help customers make the right decisions and achieve success with their project. A reasonable expectation for travel to on-site visits would be up to 10%.

WHAT TO EXPECT?

• Create and deliver technical enablement on product platform features to customers as well as providing consultative advice & recommendations on specific implementation use cases
• Identify and propose comprehensive solution designs to complex business problems after running customer discovery sessions
• Keep abreast of Contentful product developments and synthesize these into best practices, workshops & enablement materials for our customers
• Create prototypes or code examples to facilitate customer onboarding and to support projects
• Maintain a foundational understanding of technologies related to Contentful as well as staying up to date with industry trends
• Continuously seek, synthesize and communicate customer product feedback to our Product Management, Engineering, and Marketing teams
• Support engagement managers on quoting and scoping of SOWs
• Partner with Sales, Customer Success Managers and Solution Engineers, to ensure a successful customer experience with Contentful.
• Continuously improve your professional skills through activities such as training, reading and seeking mentorship from others
  Within Contentful, you will work closely with Technical Project Managers and Solution Architects on accounts implementing Contentful. You will be following the architectural approach and project plan laid out by the account team in order to make sure the implementation is successful and delivered in a timely manner. You will also be expected to report and manage risk as well as adapt and work with the customer in real-time to overcome any obstacles.
  The insights gained during your work with customers will enable you to provide valuable input to our Product Management and Engineering departments. Your first hand accounts of how customers interact with our product, tempered by your experience, will provide crucial real world context for our teams’ building efforts.
  Your experience working with customers will allow you to continually refine our best practices and form opinionated advice. There are also opportunities to contribute to Contentful’s thought leadership by participating in our Voice of the Customer sessions with the product team, writing blogs, leading workshops, or speaking at our Contentful conference.

Please refer the Job description for details