Solution Specialist / Account Manager (m/w/d)

at  Fobi AI Germany GmbH

YOUR MISSION

Your responsibilities will include:

• Conducting demo calls to showcase Passcreator’s features and benefits to potential customers.
• Leading onboarding calls with new customers to assist them in setting up and configuring their Passcreator accounts.
• Delivering training sessions for new customers to help them effectively use Passcreator and meet their individual requirements.
• Utilizing technical understanding to identify and explain the right functionalities of Passcreator for customer needs.
• Supporting customers in using Passcreator, addressing questions, and finding solutions to any issues.
• Proactive customer engagement and success measurement to ensure customers achieve their goals with Passcreator and maximize platform usage.
• Advising customers on the use of the Passcreator API and integrations to meet their specific requirements and create additional value.

ABOUT US

Passcreator is a leading provider of mobile wallet solutions, helping businesses create and distribute digital passes for loyalty programs, event tickets, coupons, and more. Our platform is used by businesses of all sizes, from local retailers to global brands, to engage customers and increase sales.
Passcreator has a strong international presence, serving clients in over 40 countries around the world. We have a global team of experts who are dedicated to providing support and guidance to our clients. Our platform is available in multiple languages, and we work closely with our clients to ensure that their digital Wallet Passes are tailored to meet the needs of their local markets.
We believe in the power of mobile Wallet Pass technology to bridge the gap from online to offline and to connect businesses with their customers, no matter where they are in the world. That’s why we are committed to delivering innovative, easy-to-use solutions that help our clients stay ahead of the curve and grow their business on a global scale.
We are a diverse team from around the world, bringing different perspectives and ideas to the table, driving a dynamic and exciting startup journey, with a focus on innovation, collaboration and growth, that brings plenty of room for personal and professional growth, making it an exciting and fulfilling place to work

• Conducting demo calls to showcase Passcreator’s features and benefits to potential customers.
• Leading onboarding calls with new customers to assist them in setting up and configuring their Passcreator accounts.
• Delivering training sessions for new customers to help them effectively use Passcreator and meet their individual requirements.
• Utilizing technical understanding to identify and explain the right functionalities of Passcreator for customer needs.
• Supporting customers in using Passcreator, addressing questions, and finding solutions to any issues.
• Proactive customer engagement and success measurement to ensure customers achieve their goals with Passcreator and maximize platform usage.
• Advising customers on the use of the Passcreator API and integrations to meet their specific requirements and create additional value