Solutions Consultant / Business Analyst - Presales

at  Robert Walters

In this role you will report into the Client Services Executive and be tasked with presenting to new clients, maintaining existing client base and identifying additional products offerings.
This is a role where you can impact the business offering working closely with internal stakeholders to deliver the highest level of services to some of Australia largest enterprises. Located in their “resort like” West Perth office and working with a collaborative and supported team.
Our client is seeking a highly skilled Solutions Consultant to join their dynamic team in West Perth. This role offers the opportunity to work closely with top-tier clients, optimising their business processes through application configuration, enhancement, new product development, integration and change management. The successful candidate will have the chance to impact the business offering by working closely with internal stakeholders to deliver the highest level of services. This position is based at their ‘resort-like’ office environment that fosters collaboration and support amongst its team members. With numerous growth initiatives underway and a series of significant client-specific projects, this role promises an exciting and rewarding career path.

WHAT YOU’LL DO:

As a Solutions Consultant, you will play a pivotal role in presenting to new clients, maintaining the existing client base, and identifying additional product offerings. You will engage directly with clients, understanding their unique requirements and delivering tailored product training. Your expertise will be crucial in advising clients on the products that will best benefit their business. Working closely with internal technical teams, you will ensure smooth environment setup and integration. You will also collaborate with the project team to plan system upgrades, ensuring timely and scope-compliant delivery. Your role will extend to liaising with the design team to specify new features as per client requirements. Additionally, you will prepare proposals for various services including consulting, training, and enhancement.

• Build strong and lasting relationships with both new and existing clients
• Engage with clients to understand and define their requirements and deliver product training
• Present expert advice on what products will benefit their business
• Participate in Pre-Sales activities/tender preparation as required for prospective clients
• Liaise with internal technical teams on environment setup and integration constraints
• Work with project team to plan system upgrades and achieve on-time and on-scope delivery
• Demonstrate and configure software product to meet Client’s business needs
• Liaise with design team to specify new features as required by Clients
• Prepare proposals for services such as consulting, training and enhancement

You will bring a wealth of experience in delivering software solutions to clients as a Business Analyst or Consultant. You will have a proven track record of working closely with clients to understand and document their requirements. Your excellent interpersonal, oral and written communication skills will enable you to engage effectively at both business and technical levels. A strong understanding of technical concepts, including the interaction of applications, relational databases, networks, and new technologies is essential. Your analytical and problem-solving skills will be key in this role. Formal qualifications in the IT industry, along with a minimum of 5 years’ experience in a consulting or business analyst role are required. The ability and willingness to travel when required, an understanding of health safety and environment concepts.

• Experience as a Business Analyst/Consultant delivering software solutions to clients
• Proven background working with clients to understand and document requirements
• Excellent interpersonal, oral and written communication skills at a high business and technical level
• Understanding of technical concepts including interaction of applications, relational databases, networks, new technologies and related technical concept
• Strong analytics and problem-solving skills
• Formal qualifications and demonstrated experience working in the IT industry, with a minimum 5 year’s experience working in a consulting or business analyst role
• Ability and willingness to travel when required
• Understanding of health safety and environment concepts would be of benefi