Solutions Consultant

at  Nektar

Request sincerely to read the below carefully before applying.
Firstly, what’s Nektar.ai?
For starters, Nektar.ai is a platform that integrates with GTM team’s engagement tools (such as email and calendar) on one side and CRM on the other. Through the integration, the engagement and contact data from the email and calendar flow into CRM. In the process, Nektar.ai ensures data filtering, cleansing, enrichment and enhancement, to make the data in the CRM valuable for the GTM and RevOps teams. We call Nektar, a Data + AI platform as we are processing a coal mine of data with the power of AI to make the data shine as gold.
Secondly, what’s this role?
There are 2 key responsibilities to this role of a Solutions Consultant.

(2) SOLUTIONING

Once the customer onboarding is completed, the customer officially is handed over to the Customer Success Manager (CSM) for owning the relationship and value delivery. We believe having the engagement & contact data into the customer’s CRM is just 10% of Nektar’ value, and 90% value comes from what more can be achieved from this data.

Here’s when the consultant works with the customer to,

• Discover the business pains
• Identify use-cases and
• Solutions to have them developed/configured/customised for the customers.

The consultant owns the discovery, implementation and delivery of the solution, and the CSM owns in driving value and helping the customer perceive the same.

The Solutions Consultant is part of the Customer Success Org at Nektar.ai reporting to the Head of Customer Success, operating under the CEO directly. The role requires strong,

• CRM understanding and experience
• Ability to play with large sets of data and draw sharp findings
• Working relationship with Product and Engineering
• Tight partnership with CSM
• Positive attitude towards problems and problem solving
• First step towards problem discovery
• Solutioning capabilities
• And lastly, customer-centric mindset

The person in the role requires,

• Eagerness to learn
• Readiness to experiment and fail
• Work throughout with positive energy
• Crisp communication
• And lastly, adapt to working in a remote environment of an early-stage startup.

Note: Please apply only if you think you fit, a minimum of 80% to the above description. We are looking for someone to dive in on Day 2 if not on Day 1. You will learn to swim with no safety guarding along with the team in the ocean but not in a pool. Looking forward to your application.

The Solutions Consultant is part of the Customer Success Org at Nektar.ai reporting to the Head of Customer Success, operating under the CEO directly. The role requires strong,

• CRM understanding and experience
• Ability to play with large sets of data and draw sharp findings
• Working relationship with Product and Engineering
• Tight partnership with CSM
• Positive attitude towards problems and problem solving
• First step towards problem discovery
• Solutioning capabilities
• And lastly, customer-centric mindse

The person in the role requires,

• Eagerness to learn
• Readiness to experiment and fail
• Work throughout with positive energy
• Crisp communication
• And lastly, adapt to working in a remote environment of an early-stage startup