Solutions Engineer

at  AFL Telecommunications LLC

Candidate
We are looking for a motivated and capable Solutions Engineer to join our Solutions Engineering team in Milton Keynes, UK. You will be a driven, resourceful, and innovative person with a technical mind. A team player, you love to see people doing well and always do your best to foster an energetic, collaborative, high-achieving team where every associate can reach their full potential and personally drive change. You enjoy travelling to customer sites across EMEA to have a first-hand experience of our optical cable products, engage with customers and to experience different working cultures across the region.

Role

• Act as primary technical expert for customer accounts within EMEA region, and coordinate with global sales and support functions as required
• Coordinate, design technical product and application information to deliver both internal and external customers
• Coordinate the set up and maintenance of samples specific to customers such that training, and demonstrations are viable
• Ensure that technical support processes and key account knowledge are adequately documented and available to the EMEA Solutions Engineering team
• Respond to routine, transactional product support requests in an effective, professional manner and within agreed timeframes
• Create and lead cross-departmental projects to drive change in the organization

Experience

• 3 to 5 years of experience working with optical fibre cable technologies
• Experience of working in geographically distributed global teams
• Knowledge of cabling and cable management products of DC and Colo sectors
• Certified Network Cable Installer (CNCI), Certified Data Centre Design Professional (CDCDP) or Registered Communications Distribution Designer (RCDD) are a plus

Benefits

• 25 days holiday
• 4 weeks paid sick leave, increasing to 18 with length of service
• Group pension plan (5% employer 4% employee)
• Group life assurance 3 times salary
• Cash back medical plan
• Employee Assistance Program
• Annual incentive bonus based on company performance

Travel
Travel to customer sites across EMEA up to 30% of the time

• Act as primary technical expert for customer accounts within EMEA region, and coordinate with global sales and support functions as required
• Coordinate, design technical product and application information to deliver both internal and external customers
• Coordinate the set up and maintenance of samples specific to customers such that training, and demonstrations are viable
• Ensure that technical support processes and key account knowledge are adequately documented and available to the EMEA Solutions Engineering team
• Respond to routine, transactional product support requests in an effective, professional manner and within agreed timeframes
• Create and lead cross-departmental projects to drive change in the organizatio