Solutions Specialist Dell EMC

at  CDW

JOB SUMMARY

Working in a team with other Solutions Specialists, the role is supporting the sales function to ensure opportunities are handled in the correct manner to facilitate a sale. There will be regular contact with internal Account Managers to ensure we are providing a good service for their clients and this may also require some client engagement dependant on the opportunity.
A typical engagement ranges from information gathering before moving the opportunity into the relevant SME teams queue, creating Bill of Materials based on the customers requirement and managing small projects whilst advising the client to ensure it meets their requirements.
It is also essential to maximise opportunities where possible and look to collaborate with other departments if there is a client need to add support in other areas, for example Managed Services or Professional Services.

QUALIFICATIONS, SKILLS AND EXPERIENCE

Experience in either a channel-presales or a hands-on technical consulting/support role
Detailed knowledge and ideally relevant accreditation is required in 3 or more of the following technologies and one or more of the respective vendors for each (*highly desired):
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Server Platforms Dell EMC Required (HPE or Cisco additionally beneficial)

• Enterprise Storage Platforms Dell EMC Required (HPE or Cisco additionally beneficial)
• Enterprise Networking Dell EMC Required (HPE or Cisco additionally beneficial)

Any of the below would be additionally beneficial:
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Modern Workspace (M365, Citrix)

• Virtualisation (VMware, Microsoft)
• HCI (Nutanix, VMware, Microsoft, Dell EMC, HPE)
• Backup (Veeam, Commvault, Veritas, Rubrik, Cohesity)
• Disaster Recovery (Zerto, Microsoft ASR, Veeam)
• IaaS (Azure, AWS)
• Microsoft Windows Server

Strong written and verbal communication, listening, and presentation skills
Ability to understand what is required at all stages of the sales cycle, from understanding the customers decision making process whilst managing vendor requirements for sales closure.

KEY RESPONSIBILITIES

• Infrastructure technologies expertise With an understanding of core DC technologies including servers, storage, virtualisation, backup, networking and IaaS, you will be responsible for working with CDW Sales teams and customers to qualify opportunities, understand requirements and define appropriate solutions

• Opportunity qualification Working as part of a team managing the flow of opportunities, triaging and qualifying them with sales and customers before either handling them directly or passing them to the correct team

• Solution design - Production and verification of requirements documentation, estimates, BoMs and writing elements of proposals and high-level designs
• Commercial acumen The role requires that you understand the commercial impact of the proposed solutions and assist customers and CDWs sales teams in choosing the correct solution to meet budget and expectations
• Sales enablement - Assist CDW Sales people with technical guidance on a variety of products and solutions across a range of customer sizes and types and evangelise the teams capabilities
• Internal collaboration maximise and leverage CDWs investment in Solutions Architects, Services BDMs, ServiceWorks cloud platform, and professional services resources.
• Client engagement - driving and evangelising CDW capabilities to our customer base. Differentiating CDW through its productised services, consulting capability and cloud expertise.
• Accreditation Attain and maintain relevant accreditation(s) in key areas

Each co-worker is accountable for their actions and is required to exercise good judgment in everything they do. Part of that responsibility includes ensuring that you understand and live up to the values and standards we set for ourselves in the CDW Way, the CDW Way Code (our code of ethics and business conduct), the Information Management System (IMS), and all other policies and procedures relevant to your role.

• Each co-worker has a responsibility to ask questions when they are unsure of CDWs values, standards and policies, and to take action if they believe someone else is not acting consistently with those values, standards and policies.
• Each co-worker is responsible for maintaining customer focus and for periodically reviewing the Circle of Service Philosophy and the Quality Policy to understand CDWs commitment to excellent client service and continual improvement. Co-workers must report any customer problems, feedback, service outages, and service improvement suggestions to management.
• Each co-worker is required to comply with CDWs policies relating to Information Security and Data protection, specifically to