South Bow - IS Operations, Field Network Technician

at  TC Energy

Determined. Imaginative. Curious. If these are some of the ways you describe yourself — we want to learn more about you! At TC Energy, we are Energy Problem Solvers — passionate about transitioning North America to cleaner energy while meeting the energy demands of today and tomorrow. If that sounds like a challenge you want to help tackle, we want you to join our team!
At South Bow, we do one thing, and we do it well: safely moving oil between some of the world’s most critical markets. We’re building our high-performing team with versatile thinkers who thrive on solving big challenges together. If you’re ready for a position where your skills are highly valued and your work is incredibly important, we want to meet you. Bring your talents to a new streamlined energy company, dedicated to operational, commercial and safety excellence as we pursue our critical purpose of delivering the energy people need.
On July 27, 2023, TC Energy announced the intention to spin off our Liquids Pipelines business and separate into two independent, investment-grade, publicly listed companies – TC Energy and South Bow. Please note that all hires will continue to be formally employed by a TC Energy employing entity until the separation is complete.
Posting Close date: May 12, 2024
The Opportunity
Reporting to the Manager, IS Infrastructure Operations, this position is responsible for implementing effective technical solutions and remote or on-site support of all WAN, LAN, Wireless/RF, and SCADA communications systems under the Field Network Services group. The position requires an energetic and self-motivated individual who can function independently within the context of South Bow’s IS strategy and be a cohesive and complementary team member within various operational and project initiatives.

What you’ll do

• Installation, commissioning and troubleshooting of various layer 1-3 wired and wireless data network technologies, hardware and media including VSAT, data radios, cellular, and both digital and analog Telco circuits. Candidate must have familiarity with WAN, LAN, wireless/RF and SCADA communications systems. Creating redlined and “as-built” engineering drawings and network diagrams, as required.
• Provide remote or on-site second and third level support for resolving network (routing and switching) and telecom communication incidents and problems.
• Able to utilize diagnostic tools to resolve complex hardware and software problems such as connectivity or congestion and can recommend/implement solutions or performance improvements.
• Continuous improvement of the overall operation to enhance reliability, availability, functionality and TCO of the systems and services provided by the department.
• Providing technical support, technical direction and mentoring to Field Operations personnel.
• Providing network and telecom context and design requirements for the Infrastructure Design team resources.
• Leading the implementation of new network and telecom initiatives and creating the appropriate technical support documentation.
• Effectively manage many concurrent project and operational initiatives.
• Keeping current on industry products and technologies available for communications (e.g. telecom services and equipment)
• Working closely with various departments within South Bow to ensure quality solution execution and problem resolution (some amount of after-hours work will be required).
• Desire and ability to work with, manage, and satisfy our business partners, building a strong relationship by developing an in-depth understanding of their business needs and processes.
• Because our work is client facing, travel is required for this position. Travel can vary widely depending on the problem or project, but may be as high as 75% primarily within US, Canada and Mexico.

Minimum Qualifications:

• A degree in a relevant field such as Electrical Engineering, Telecommunications or Computer Science. Consideration will be given to a diploma or certificate in a relevant field.
• 4+ years applicable work experience in technical infrastructure and telecommunications.
• Strong planning and organizational skills with a proven attention to detail.
• Excellent written and verbal communication skills
• Due to the dynamic nature of this area, the ability to function effectively in a multi-team environment and to adapt to multiple dynamic priorities, which can change with little advance notice, is mandatory.
• Strong analytical ability to quickly solve technical problems and issues.
• Hands on experience with various LAN, WAN and Ethernet topologies and components including understanding of the bigger picture.
• Have basic working knowledge of TCP/IP and routing/switching protocols (e.g. OSPF, EIGRP and BGP)
• Cisco certification (CCNA/CCNP) and/or proven experience integrating with MPLS service providers a plus.
• Basic knowledge of security systems and firewalls.
• Experience with UPS and DC charger/battery systems;
• Experience with RF antenna systems and transmission lines;
• Experience with Very Small Aperture Terminal (VSAT) systems;
• Experience with cellular data modems for Machine-to-Machine (M2M) communications and broadband networks;
• Experience with SCADA (Supervisory Control and Data Acquisition) communications systems.
• Experience with serial communication equipment, standards and protocols. (Terminal servers, RS-232, RS-485, MODBUS, BSAP, etc.)
• Experience with copper and fiber structured cabling and BICSI standards and the industry best practices for the installation, termination, splicing, testing, troubleshooting and retrofitting of copper and optical cables.
• Familiarity with ITIL (IT Infrastructure Library) a plus.
• Willingness to provide off hours support
• Must be able to lift up to 40 lbs. 10 to 15 times per day
• Valid passport with ability and willingness to travel within North America required.

This position requires candidates to:

• Have and maintain a valid driver’s license and provide a driver’s abstract (record) for review
• Travel to other company locations for temporary assignments, meetings or training

About our business
TC Energy is a leading energy infrastructure company in North America. We have three complementary businesses of natural gas pipelines, liquids (oil) pipelines, and power generation. Our operations span three countries, seven Canadian provinces, and 34 U.S. states.
TC Energy is an equal opportunity employer.
Learn more
Visit us at TCEnergy.com and connect with us on our social media channels for our latest news, employee stories, community activities, and other updates.

Thank you for choosing TC Energy in your career search.

• Depending on qualifications, the successful candidate may be offered a position at a more appropriate level and/or ladder.
• Applicants must have legal authorization to work in the country in which the position is based with no restrictions.
• All positions require background screening. Some require criminal and/or credit checks to comply with regulations.
• TC Energy is committed to provide employment opportunities to all qualified individuals, without regard to race, religion, age, sex, color, national origin, sexual orientation, gender identity, veteran status, or disability. Accommodation for applicants with disabilities is available on request during the recruitment process. Applicants with disabilities can request accessible formats or communication supports by contacting careers@tcenergy.com.

• Installation, commissioning and troubleshooting of various layer 1-3 wired and wireless data network technologies, hardware and media including VSAT, data radios, cellular, and both digital and analog Telco circuits. Candidate must have familiarity with WAN, LAN, wireless/RF and SCADA communications systems. Creating redlined and “as-built” engineering drawings and network diagrams, as required.
• Provide remote or on-site second and third level support for resolving network (routing and switching) and telecom communication incidents and problems.
• Able to utilize diagnostic tools to resolve complex hardware and software problems such as connectivity or congestion and can recommend/implement solutions or performance improvements.
• Continuous improvement of the overall operation to enhance reliability, availability, functionality and TCO of the systems and services provided by the department.
• Providing technical support, technical direction and mentoring to Field Operations personnel.
• Providing network and telecom context and design requirements for the Infrastructure Design team resources.
• Leading the implementation of new network and telecom initiatives and creating the appropriate technical support documentation.
• Effectively manage many concurrent project and operational initiatives.
• Keeping current on industry products and technologies available for communications (e.g. telecom services and equipment)
• Working closely with various departments within South Bow to ensure quality solution execution and problem resolution (some amount of after-hours work will be required).
• Desire and ability to work with, manage, and satisfy our business partners, building a strong relationship by developing an in-depth understanding of their business needs and processes.
• Because our work is client facing, travel is required for this position. Travel can vary widely depending on the problem or project, but may be as high as 75% primarily within US, Canada and Mexico