Spa Receptionist (PT), Guerlain Spa at Hotel X Toronto

at  Hotel X Toronto

BROAD COMPETENCIES AS A BEAUTICIAN

• Ensure that the welcome ritual is followed precisely, that the cabin is prepared, and that the diagnosis, treatment, service rituals and customer follow-up are all performed perfectly.
• Ensure that you have perfect knowledge of the tools used for diagnosis (knowledge of the skin, muscles, ageing process, global approach to beauty and well-being etc.)
• Achieve sales and rebooking objectives

ATTITUDE & SKILLS

• Team spirit
• Excellent presentation
• Sense of observation and a listening ear
• Good diction, instinctive sense of politeness
• Excellent interpersonal skills, empathy
• An active mind, enthusiasm and curiosity
• Highly independent and reactive
• Good analytical skills, pragmatic, solution driven
• Sensitive to the world of beauty and luxury, a refined eye for detail and elegance
• Excellent and varied technical skills (face & body)
• Coaching skills
• Good sales skills
• Good level of English
• Flexible shift availability including evenings, weekends and holidays. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

EXPERIENCE

• Diploma in Aesthetics-Cosmetics (or equivalent)
• At least 1 year experience Hotel/Spa reception
• At least 3 years of experience working in the world of luxury and Beauty
• Previous Experience and knowledge of Book For Time software is preferred
• Computer literate (Word)
• Make-up artistry certificate is an asset
• Mastery of at least 3 different massage techniques: 3 years (Preferred)

ROLE

• Be an Ambassador for the GUERLAIN brand, its history, values and know-how
• Oversee the Spa Reception and retail areas demonstrating a high level of professionalism

CONTRIBUTIONS & MAIN RESPONSIBILITIES

• Embody the brand’s history and values and share your enthusiasm with customers
• Welcome Guests and Clients upon arrival, obtain or receive merchandise, total bill, accept cash and credit payments, and make change for customers.
• Post room charges accurately and promptly.
• Wrap or bag merchandise for customers and invite customers to return upon departure.
• Price and restock retail shelves when necessary
• Book appointments, upsell services where possible
• Assist in training new reception colleagues on all aspects of reception duties including promotions, changes, product and updates to operation when required.
• Handle all guest and client inquires and/or complaints in a professional and courteous manner.
• Build a lasting relationship with customers, secure their loyalty