Spa Receptionist

at  The Kingsley

SPA RECEPTIONIST

Responsible for providing a professional and friendly welcome to The Spa at The Kingsley, ensuring the smooth running of the Guest Service Journey, and delivering the best possible experience. Working as part of a team, the role requires an outgoing approach, accompanied with enthusiasm at all times and a passion to deliver customer satisfaction.

ESSENTIAL REQUIREMENTS:

• Excellent communication skills
• Friendly, caring, outgoing personality
• Willing to work as part of a team
• Motivated and able to work on your own initiative to achieve customer service goals
• Have a true passion for the Spa industry
• Work to a high standard of cleanliness and hygiene
• Confidence in dealing with guest enquiries
• Therapist experience & ITEC/CIBTAC/CIDESCO qualification - advantage but not required
• Fluent English
• Punctual, self-organised and motivated

DESIRABLE REQUIREMENTS:

• Previous experience in a similar role or customer service background
• Spa knowledge
• Treatment performance - advantage but not required
• Product / Skincare Knowledge

• Ensuring all guests are greeted in a bright, professional, and friendly manner and ensuring their requests / queries are dealt with efficiently.
• Working alongside the entire Kingsley Spa team to ensure the smooth running of the department.
• Checking the spa and general areas on a regular basis and ensuring they are to the required standard. Escalating any issues to the management team
• Group booking coordinator.
• Able to perform treatments on guests when required - depending on candidate