Spa Therapist
at Marriott International Inc
Dubai, دبي, United Arab Emirates -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 15 Jun, 2024 | Not Specified | 15 Mar, 2024 | 2 year(s) or above | Good communication skills | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
Job Number 24040775
Job Category Spa
Location W Dubai - The Palm, West Crescent, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
SPA THERAPIST JOB DESCRIPTION
Operations
- Monitor and stick to time schedule to stay on schedule throughout the day.
- Escort guests to and from treatment rooms.
- Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, and pregnancy) before beginning service.
- Check with guest to promote continued comfort throughout service (e.g., comfortable temperature, amount of pressure).
- Provide massage services to guests using props (e.g., rain sticks, hot stones, pregnancy cushions) and/or products (e.g., oils, gels, lotions).
- Provide body treatments to guests using body scrubs and body wraps.
- Offer guests amenities such as water, coffee, or heated neck pillows.
- Maintain current licensure in service area by taking continuing education if needed and renewing license before expiration date, where applicable.
- Keep current with techniques and modalities related to field of work.
- Maintain current skills and licensure in service area as per regional requirements.
- Arrange workstation, treatment room, and/or drapes to promote guest comfort and safety.
- Check computer or reservation center for updates and changes to schedule regularly throughout the day.
- Confirm guest first and last name and type of treatment scheduled prior to beginning treatment.
- Handle inappropriate guest behavior by following Marriott International standard operating procedure for Inappropriate conduct for guests and therapists, leading up to and including stopping a treatment or service and informing Assistant Spa Manager/ Spa and Recreation Manager.
- Maintain and develop client base.
- Maintain guest history files on all existing guests and create files for new guests.
- Review all upcoming appointments and treatments.
- Demonstrate knowledge of current trends in spa industry.
- Maintain basic Spa knowledge of the following: Spa operating hours, spa menu location, pricing, fees and charges for all spa services that the massage therapist performs, and check-in and check-out procedures.
- Maintain knowledge of retail brands, services and special promotions available in the Spa.
- Maintain working knowledge of Spa equipment and facilities that the massage therapists typically uses throughout their work shift.
- Promote and sell spa services including retail offerings related to the Spa.
Maintain Spa Environment
- Set up workstation and/or treatment room with necessary products, equipment, and supplies.
- Clean, maintain, and sterilize tools (e.g. nail implements, hot stones) and equipment (e.g., wax pots, steamers).
- Maintain cleanliness of workstation and/or treatment room throughout shift.
- Secure supplies and equipment at the end of each shift.
- Dispose of trash and dirty linens in the proper area.
- Evaluate equipment to assess proper functioning and report deficiencies.
Guest Relations
- Address guests’ service needs in a professional, positive, and timely manner.
- Thank guests with genuine appreciation and provide a fond farewell.
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
- Anticipate guests’ service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Communication
- Speak to guests and co-workers using clear, appropriate and professional language.
- Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
- Provide assistance to coworkers, ensuring they understand their tasks.
- Escort all guests to changing rooms, relaxation, or next appointment.
Safety and Security
- Follow company and department safety and security policies and procedures to promote a clean, safe, and secure environment.
- Report work related accidents, or other injuries immediately upon occurrence to assistant spa manager/spa and recreation manager.
- Practice universal health care protocol while dealing with guests and co-workers.
Policies and Procedures
- Protect the privacy and security of guests and coworkers.
- Maintain confidentiality of proprietary materials and information.
- Follow company and department policies and procedures.
- Make sure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
- Perform other reasonable job duties as requested by Assistant Spa Manager/ Spa and recreation Manager.
- Full compliance with Marriott policies and procedures.
- Adhere to International Summary Risk Assessment and Control Self-Assessment Audits.
Working with Others
- Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
Physical Tasks
- Stand, sit, or walk for an extended period of time or for an entire work shift.
- Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
RELATED WORK EXPERIENCE/SKILLS
At least 2 years of related work experience
A basic experience in manicure and pedicure
EDUCATION
Technical, Trade, or Vocational School Degree, stage/regional massage license.
Responsibilities:
- Stand, sit, or walk for an extended period of time or for an entire work shift.
- Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistanc
REQUIREMENT SUMMARY
Min:2.0Max:7.0 year(s)
Hospitality
Hotels / Restaurants
Hospitality
Graduate
Proficient
1
Dubai, United Arab Emirates