Spanish Bilingual Product Support Analyst L3
at SupportNinja
Desde casa, Cauca, Colombia -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 05 Sep, 2024 | Not Specified | 06 Jun, 2024 | 1 year(s) or above | Java,Flat Files,Web Servers,Computer Science,Ldap,Javascript,Excel,Sql,Fiddler,Web Applications,Database Servers,Oauth,Active Directory,Soap,Customer Service,Rest,Aspx,Html,Xml,Wireshark,Web Services,Salesforce | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
Salary: COP 4,650,000
Start Date: ASAP
Work Schedule: 9:00 AM - 5:00 PM EST, Monday-Friday
Work Set Up: Remote
Type of Contract: Full Time
Equipment Provision: Company Provided
Job Summary: Acting as an escalation point for client Subject Matter Experts, Product Support Analysts act as the primary point of contact for client technical teams. Through a combination of technical investigation and troubleshooting, as well as collaborating with teams, PSAs offer a world class support experience for Administrators with varying degrees of technical expertise across the Enterprise, Higher Education, and K-12 segments.
Successful candidates must have strong analytical skills and be creative problem solvers. They will be able to make accurate risk assessments and demonstrate above-average attention to details and competencies. They are excellent communicators and are comfortable discussing technical issues with clients whose technical expertise may vary.
WHAT ARE THE REQUIRED QUALIFICATIONS OF A PRODUCT SUPPORT ANALYST?
- Minimum of 1 year of relevant work experience in a similar role and customer service
- Minimum of 6 months - 1 year experience working in a Helpdesk environment
- Ability to work with API automation using tools such as Postman
- Ability to join large flat files such as CSVs in SQL, Excel, or BI Tools
- At least 1-2 years of working knowledge of Web services (SOAP and REST), XML, HTML, ASP, ASPX, C#, .NET, JAVA, JavaScript, and Microsoft tools and technologies
- Excellent communication (Spanish/English written and verbal), problem solving and management skills
WHAT ARE THE NICE TO HAVE QUALIFICATIONS OF A PRODUCT SUPPORT ANALYST?
- Bachelor’s degree in Computer Science or equivalent technical experience
- Certifications
- LMS experience – user, administration, and/or support
- Experience with Salesforce or any other ticketing system
- Working knowledge of Active Directory, Office 365 Suites, OAuth, LDAP, and SAML solutions.
- Web applications and how they work at a high level (web servers, database servers, client-to-server communication)
- Wireshark, Fiddler, and other browser based diagnostic and reporting tools
Responsibilities:
Please refer the Job description for details
REQUIREMENT SUMMARY
Min:1.0Max:2.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
IT
Graduate
Computer science or equivalent technical experience
Proficient
1
Desde casa, Colombia
