Spanish Content Moderation

at  Webhelp

LOCATION

Swords, Ireland
Job Title:
Spanish Content Moderation
Job Description

EXPERIENCE THE POWER OF A GAME-CHANGING CAREER

Do you read the fine print, the Ts and Cs, manuals and instructions? If you’re process-driven and find peace in order then you could thrive as a Content Moderator on our team at Concentrix!
We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
We’re growing our Spanish Content Moderation team that supports a top-tier online job listing company. Currently, we’re on the lookout for a bilingual English and Spanish speaker based in Ireland to join our remote team.
As an integral part of our multilingual hub, your main responsibilities will be the maintenance of our client’s online reputation and ensuring a seamless user experience.
We want someone focused on achieving consistently high service standards with a meticulous work ethic. A critical eye for detail is essential in this role as well as analytical and communication skills. You should have an interest in content, quality and should be able to work well under pressure.
If you’re a driven, positive and motivated individual, then put your best foot forward and apply today.

YOUR QUALIFICATIONS

Concentrix is a great match if you have:

• Excellent communication skills in Spanish and English: verbal, written and listening
• Flexibility to work on an 8-hour rotational shift pattern, Monday to Sunday between 7 am and 7 pm
• Proficiency in Google G Suite or Microsoft Office Suite (Word, Excel, sheets)
• A strong attention to detail and have exceptional organisational skills
• A minimum broadband speed of 10mbps and a private/distraction-free location to work from

It will be a plus if you:

• Have previously worked in a contact centre or have previous experience in a content moderation or quality role

All applicants must have documented evidence of eligibility to live and work in Ireland. Legal documentation will be required from candidates as part of the recruitment process
If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this or another role.
What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle:

• The advantage of working from the comfort of your home or wherever you choose! (Must be based in Ireland)
• A competitive yearly salary of €26.600
• Full-time permanent contract
• Quarterly payments of up to €1.600 per year are offered as performance-based discretionary bonuses
• Additional opportunity to earn more bonus based on tenure (achieved after you have been with the campaign for 13+ months)
• 20 days annual holiday + 9 statutory days entitlement
• Pension plan after probation
• Health insurance discount with Laya Healthcare
• Life insurance and income protection
• Employee Assist Programme: free access to a range of support and resources
• Employee Stock Purchase Plan (ESPP) allowing you to buy Concentrix stock (CNXC)
• Refer a Friend incentive
• Group discount scheme and gym discounts

EXPERIENCE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

WHAT YOU WILL DO IN THIS ROLE

As a Content Moderator on our team, you will:

• Review tickets and monitor online content to ensure it is set within client guidelines
• Maintain a good knowledge of the services the site provides and report all feedback on the client experience

In this role, we offer benefits that help you support your unique lifestyle:

• The advantage of working from the comfort of your home or wherever you choose! (Must be based in Ireland)
• A competitive yearly salary of €26.600
• Full-time permanent contract
• Quarterly payments of up to €1.600 per year are offered as performance-based discretionary bonuses
• Additional opportunity to earn more bonus based on tenure (achieved after you have been with the campaign for 13+ months)
• 20 days annual holiday + 9 statutory days entitlement
• Pension plan after probation
• Health insurance discount with Laya Healthcare
• Life insurance and income protection
• Employee Assist Programme: free access to a range of support and resources
• Employee Stock Purchase Plan (ESPP) allowing you to buy Concentrix stock (CNXC)
• Refer a Friend incentive
• Group discount scheme and gym discount