Specialist 1, Pension & Benefits

at  The Ottawa Hospital

ABOUT THE OTTAWA HOSPITAL

Inspired by research and driven by compassion!
The Ottawa Hospital (TOH) is one of Canada’s largest learning and research multi-campus hospitals. With more than 1,100 beds and approximately 12,000 staff members, we deliver specialized care to the Eastern Ontario region.
From the compassion of our people to the relentless pursuit of new discoveries, The Ottawa Hospital never stops seeking solutions to the most complex health-care challenges while continually engaging with the community to support our vision for better patient care.
Working together with its research institute, the University of Ottawa, and other partners, the hospital is continually gaining national and international recognition for high-quality patient care, teaching and research, while striving to meet the needs of the culturally diverse community we serve.

• Develop and implement tools and job aids for use by the Benefits and Pension team;
• Develop process guidelines, forms, and tools for use by clients (TOH Leaders) and the HR department;
• Consistently review and maintain department tools, job aids, guidelines and processes, and recommends changes to improve process workflows and client satisfaction;
• Provide recommendations, advice and guidance on process improvements through strong knowledge of HR systems, various software/platforms, Excel, etc;
• Analyze tracked metrics to help identify opportunities for improvement and continuously evaluate progress of the teams Key Performance Metrics;
• Develop enhanced reporting capabilities and HR Analytics, providing analytics and data on the benefits and pension programs;
• Perform any special audits or other projects the leader determines are necessitated by special circumstances;
• Act as subject matter expert/point of contact for correspondence, requests, and submissions that require 2nd tier support;
• Provide stakeholders with guidance and support on departmental systems, processes, documentation, and resources;
• Work collaboratively with internal and external stakeholders on the development of departmental initiatives, educating them on internal processes and making them aware of process improvement opportunities and risks;
• Develop communications, documentation and/or training materials for team, senior management, and other departments as required (e.g., briefing note, presentations, job aids, etc.);
• Assigns tasks, investigations, reporting to team members - follow up on work as appropriate.