Specialist 1, Renewals

at  Tandem Diabetes Care Inc

GROW WITH US:

Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their healthcare providers through a positively different experience. We’d love for you to team up with us to “innovate every day,” put “people first,” and take a “no-shortcuts” approach that has propelled us to become a leader in the diabetes technology industry.

MINIMUM CERTIFICATIONS/EDUCATIONAL LEVEL:

• Bachelor’s Degree or equivalent combination of education and applicable job experience.

MINIMUM EXPERIENCE:

• 1 year recent experience interfacing with customers in a sales support role including a combination of:

BE YOU, WITH US!

Tandem is firmly committed to being an equal opportunity employer and maintaining a diverse and inclusive environment. We value and embrace that every single one of us brings value to the table. But sometimes we forget that when we don’t meet 100% of a job description’s criteria – maybe you’re feeling that way right now? We encourage you to apply anyway. Because we want you to be you, with us.

YOU SHOULD KNOW:

Potential new employees must successfully complete a drug screen (excludes marijuana) and background check which includes criminal search, education certification and employment verification prior to hire.

• Makes outbound phone calls to proactively manage a pipeline of renewal customers in preparation for their next pump purchase.
• Receives inbound phone calls to begin the sales process.
• Communicates with existing customers (by phone and email) to provide product update information for customers interested in renewing their pump.
• Gathers customer feedback and accurately documents interactions in the customer relationship management (CRM) system in accordance with HIPAA guidelines.
• Efficiently responds to advanced customer inquiries, effectively addressing and resolving barriers to therapy adoption through professional, ethical and persuasive sales skills to lead the customer to action.
• Delivers superior front-line customer support by adhering to customer and sales support procedures.
• Manages calls to maximize time and effort on the job to achieve daily metrics.
• Manages the relationship with each customer by administering certain aspects of the reimbursement process by:
• Verifying insurance benefits to determine cost share amounts for prospective customer responsibility
• Collection of all required documentation.
• Coordinating shipments of products to customers.
• Works with customer inquiries as well as requests from Territory Managers, Clinical Diabetes Sales Specialists, and Health Care Providers, to discuss Tandem Diabetes Care products and services.
• Notifies department management of any deficits in systems with proposed resolutions for corrections.
• Works as part of the support team, including members of the Field Sales team, to ensure proactive communication of prospective customer’s order status.
• Takes an active role in developing team processes and procedures.
• Maintains up to date knowledge of Tandem Diabetes Care products, diabetes care disease state and therapy platforms including pump therapy, as well as becoming well versed in competitor products, programs, and alternative therapies.
• Attends and participates in sales meetings, conference calls, training programs, and trade shows as directed by management.
• Ensures work is performed in compliance with company policies including Privacy/HIPAA and other regulatory, legal, and safety requirements.
• Additional projects as assigned.