Specialist Booking Officer, Band 3- Central Booking Office

at  Gloucestershire Hospitals NHS Foundation Trust

Efficiently monitor and maintain waiting lists, ensuring adherence to Trust and clinical targets for all sites on a county wide basis. Effectively monitor and maintain the e-RS system ensure accuracy of data, identification and resolution of system errors. Provide an efficient, supportive and informative service to patients, relatives and carers. Effective use of county wide clinic capacity to ensure optimum use, involving decisions on flexing clinic capacity to meet new and follow-up clinical and wait time constraints.
Effective use of specialty capacity taking account of varying clinical abilities and clinical specialisms within the clinical teams. Involving decisions to achieve capacity versus demand balance and most effective use of available capacity. Using knowledge and experience to provide service managers with timely information to enable action on capacity shortfalls and giving opinions/ recommendations on reallocation of capacity as appropriate. Manage timely and efficient processing of referral letters, progress chasing with GPs and consultants as necessary.
Timely and accurate cancellation of clinics and appropriate re-scheduling of appointments. Identifying issues with both internal and external processes that may impact the work of the CBO, escalating to the relevant staff members. Follow numerous CBO and trust wide processes and policies. Using tact and persuasion to encourage patients who may be highly anxious or distressed to attend for procedures which they often hold negative misconceptions and unrealistic expectations.
Assess incoming enquiries or unexpected events and decide on appropriate and timely course of action. Decision making on booking appointment appropriately. Manage own workload to ensure that all tasks are completed within required timescales. Undertake any other appropriate duties within the role, as required at the request of your Line Manager.
Be part of cover for the department during periods of absence and annual

Please refer the Job description for details