Specialist, Digital Services (Product Analyst)

at  Saskpower

Permanent - Full Time
We generate more than just power for the people of Saskatchewan. We also offer some of the best jobs in the province. Our challenging careers will help you grow, while being surrounded by a team committed to safety, openness, collaboration and accountability. We offer highly competitive salaries and benefits packages to our employees. If you’re someone who thrives in a team environment and doesn’t shy away from a good challenge, join us!
Apply no later than 04/03/2024 to be considered for this opportunity.

JOB SUMMARY:

Are you looking for an opportunity to be part of an agile, creative and innovative team focused on usability, accessibility and end-user engagement? SaskPower is recruiting for the role of Digital Services Specialist (Product Analyst) for our saskpower.com product team. This role is accountable to provide subject matter expertise as part of a DevOps team in Digital Services. We handle the external channels and technologies for SaskPower. As a member of SaskPower’s out of scope team, this position is responsible to act as a leader and central point of contact, providing expert advice and direction.

KEY ACCOUNTABILITIES:

• Product analyst responsibilities:
  o subject matter expert of the product, how it is used and what functions it provides to the business / customer;
  o management of product backlog;
  o technical support including incidents and problem management;
  o understand/document user stories (requirements),
  o test planning;
  o knowledge articles,
  o delivery planning and execution;
  o reporting and KPI’s for the product;

  o adherence to SaskPower standards including: security, code, accessibility, brand, and architecture.

• Outside the box thinking and innovation to identify new solutions and operational efficiencies

• Providing recommendations for updates or change which have a significant impact on SaskPower’s business operations and strategies or our customer
• Lead and/or participate in cross-functional projects to provide expertise
• Represent Digital Services and prepare and present material to internal and external audiences as required
• Maintain knowledge of industry developments and best practice

KNOWLEDGE/SKILLS/ABILITIES:

• Degree in Computer Science, Business Administration, Engineering or equivalent AND/OR;
• Five (5) years of related experience and/or technical understanding of Business Analysis, Product support and management (e.g. scrum master) and/or agile project delivery
• Experience and understanding of public websites and/or customer portals, Sitecore Web Experience Platform, and/or related technologies and languages (.NET).
• Understanding of user centered design and accessibility principles and standards.
• Team player with the ability to build and maintain strategic relationships both internal and external to SaskPower
• Results oriented thinker, with the ability to manage and provide advice regarding complex and confidential issues with sensitivity and professionalism
• Excellent analytical, research and problem solving skills
• Excellent oral and written communication skills
• Ability to work and manage in a changing environment
• Excellent facilitation, collaboration, accountability and decision-making skills
• Ability to foster a culture focused on safety, innovation and teamwork
• Demonstrated skill in SaskPower’s competencies
• Must have a continuing record of professional development
  A suitable combination of relevant education and experience may also be considered
  Candidates under consideration may be required to participate in an assessment process consisting of any/all of the following: interview, abilities test, case study and/or presentation.
  At SaskPower, we believe in the importance of diversity and inclusion. We’re dedicated to creating and cultivating an inclusive workplace and a workforce that represents the communities we serve.

We acknowledge and recognize equity groups designated by the Canadian Employment Equity Act. These include:

• Indigenous Peoples
• members of Visible Minority Groups
• persons with disabilities
• women
• LGBTQ2S+ community
• persons who served and are serving in the military
• newcomers to Saskatchewan

We base our selection process on merit and encourage all diverse groups to participate fully.
As part of our ongoing commitment to reconciliation, we prioritize hiring Indigenous Peoples as we recognize and respect their knowledge and experience. We acknowledge the barriers that affect equity groups, and we’re committed to addressing, mitigating and accommodating these barriers to strive for equity in the workplace. Learn more at Commitment to Diversity.
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Please apply by 04/03/2024

Please refer the Job description for details