Specialist- Governance - Policies and Procedures

at  bankfab

COMPANY DESCRIPTION

Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting & dynamic industry.

KEY ACCOUNTABILITIES

GPP team under “Business Process Management” unit within the “Business Process Management & Shared Services” department is accountable for delivering multifarious objectives namely:

MINIMUM EXPERIENCE & QUALIFICATION:

• Minimum of bachelor’s degree from a recognized institute.
• Degree Preferences: Banking, Finance, Accounting, Business Administration
• Minimum of 4-6 years of experience in the banking industry of which minimum of 2 years should be in MIS function / repository management / project management / data management/ process design or process management

SPECIFIC KNOWLEDGE:

• 3 to 5 years’ relevant experience in the banking sector with at least 2 years of relevant experience in documenting policies and procedures or process/change management initiatives.
• Strong understanding of MIS functions, tools and best practices and banking processes
• High proficiency with standard computer software programs such as Microsoft Visio, Excel, Word, PowerPoint
• Financial services industry experience is preferred
• Able to build effective relationships with middle management business and support teams for the assigned business areas
• Excellent written and verbal communication skills

JOB PURPOSE

To understand the purpose of the unit and the role within, let’s note that the mission of the GCOO Business Management function is to make the GCOO function an enabler of technology and state-of-art processing for our business lines to better serve existing and potential FAB customers, globally. Group Chief Operating Officer’s Business Management department entails 6 critical functions:

• FABRIC (FAB’s Research and Innovation Center) for providing the innovation tools and instilling the innovation culture in the way FAB operates while spearheading the exploration for the cutting-edge tech in banking
• Program Management for large transformational programs related to Group Tech and Group Operations
• Business Process Reengineering for Process Optimization, Operations Support and group-wide Process Documentation
• Shared Services governance and performance management for in/out-sourced centralized operational activities
• Financial Performance tracking and reporting for all departments
• GCOO strategy for steering tech and operations teams into the direction set by Group Strategy and aligning goals and team structures accordingly

The GCOO Business Process Management & Shared Services team is an aggregation of SME’s driving bank-wide Business Process Reengineering & Optimization continuum, increasing Digital Adoption & Automation footprints in our core processes, leading Shared Services Management & Governance efforts for the Bank (GBS Service Unit) & non-Bank (WNS) Offshore Service Centers, driving Process Centralization & Right-Shoring Mandates and managing group-wide Process Documentation & Policy Governance.
Group-wide Process Documentation & Policy Governance is vested with Group Policies & Procedures (GPP) team within GCOO Business Process Management & Shared Services team.
Group Policies & Procedures (GPP)
Responsible for delivering on the strategic mandate for the Bank to develop and update uniform and high standard of procedure documentation across the bank excluding Subsidiaries & International locations; Provide subject matter expertise across all processes in the functional areas supported so as ensure deployment of optimal procedures for customer service enhancement and risk mitigation.
Job duties also include maintaining the comprehensive library of approved control documents for FAB’s UAE and International branch network, vetting document approvals furnished by control document owners and publishing the approved control documents in line with agreed protocols. Further, responsible for triggering control document renewals and following up with document owners for updates for the assigned business areas.

NAWC SECRETARY ROLE FOR THE TEAM

• Engage Group Operational Risk Management team and the Corporate Governance team to launch the multiple NAWC committees for UAE and International Branch network.
• Liaise with the Chairpersons of the respective NAWC committees to agree the governing mechanism and rules of engagement of the NAWC committees.
• Engage N1, N2 leadership in the Bank to identify the NAWC committee members spanning business, support and control functions.
• Responsible for co-ordination with stakeholders for meetings of NAWC and circulation of relevant product information provided by the Product Sponsor.
• Provide the relevant information to the Secretary of Group Credit Committee or ALCO (as applicable) and Group Risk Committee for final approval and ratification of the product case. The Secretary of NAWC is additionally responsible for collation of feedback and documentation of the decisions/ action items.
• Responsible for maintaining the repository of all approved products (through NAWC forum), due dates of renewals, product expiry, etc.