Specialist I Consumer

at  Emerson

Emerson’s 133 years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Specialist I, Consumer , you will be given the opportunity to make a difference by providing consistent, high-value-added support across different Emerson products and services globally. You will be uniquely positioned to expertly provide unmatched solutions that solve the world’s critical problems and bring more value to Emerson’s customers.
In this capacity, you will be a brand ambassador, supporting our vision by creating remarkable solutions for consumers while building relationships based on trust and loyalty. This gives you a very vital role in helping drive growth platforms and supporting operational pillars while striving for long-term value creation.
If this sounds like a perfect fit for you, apply now and join our team in Quezon City, Philippines! All roles are currently on a blended Work-From-Home arrangement, and company-provided IT assets are given on your first day. Enjoy our market-competitive pay, comprehensive benefits package, well-being programs, and career development opportunities.

IN THIS ROLE, YOUR RESPONSIBILITIES WILL BE:

• To interact with consumers and provide outstanding customer service by responding to inquiries, requests, or concerns about InSinkErator’s products and services within the required service level.
• To gather relevant facts, identify symptoms, evaluate and analyze needs, and deliver solutions that meet customer expectations in adherence to the set quality guidelines.
• To use the Knowledgebase, Laboratory, and other available resources to assist consumers.
• To document and update interactions and enter information in CRM.
• To sustain performance within key performance indicator goals while meeting or exceeding scorecard expectations.
• To identify and raise issues through the proper channels.
• To stay current with system information, changes, and updates and advise the immediate supervisor on personal training needs.

FOR THIS ROLE, YOU WILL NEED:

• Experience in customer service with Moments of Truth and Customer Service Skills training.
• Profound knowledge of the InSinkErator Knowledgebase, processes, and products.
• Excellent American English communication skills.