Specialist - RAFM.MTN GlobalConnect

at  MTN

MISSION

Revenue Assurance, Fraud & Risk Management plays a critical role within Bayobab Finance will be responsible for all aspects of revenue assurance & fraud management including reporting, advanced data analysis, leakage management, leakage prevention and business process change. This position will monitor financial and operational metrics, work with other departments to implement best practices and define error resolution processes. This role requires a unique blend of business and technical skills to effectively drive the required activities within wholesale space. The ability to thrive in a fast-paced and demanding work environment is critical to success in this role. The successful candidate will have a strong desire in adding value to Bayobab business verticals and exceed expectations in a dynamic, fast-paced environment.

JOB REQUIREMENTS

Education:

EXPERIENCE:

• Minimum of 5 years’ post qualification experience in Finance operations.
• Initial/External audit experience would be plus.
• Hyperion and Oracle, SQL.
• Strong experience around Finance AP and Month end processes is a must.
• Proven business partnership record & business acumen preferably in telecom space.
• Good exposure in financial accounting systems.
• High commitment to results (self-starting, opportunity grabber).
• Sound IFRS knowledge.

OPERATIONAL DUTIES

Operational Incident Management

• Support of the incident management process for responsible operations, including escalation management. This includes:
• Issue analysis, confirming the nature and impact of the incident
• Logging of the issues in the prescribed manner, format and system.
• Quantification of the leakage risk relating to the incidents identified.
• Management of the incident resolution workflow, ensuring local operations have taken responsibility for resolution
• Escalation and communication of the impact of the issues to Group and local management and executives
• Oversight of the incident resolution, ensuring service levels have been met.
• Incident resolution and closure management, including final quantification and benefits identification.

• As a customer of Revenue Assurance technology, responsibilities include:

• Involvement, as key customer in the specification, evaluation, design and implementation of technologies.
• Involvement in configuration, product changes in requirement definition, solution acceptance, testing and implementation.
• Support in vendor management relating to performance of the vendor and solution