Specialist Recruitment Operations Support Lead

at  Lloyds Banking Group

End Date
Tuesday 26 March 2024
Salary Range
£73,262 - £86,190
Agile Working Options
Hybrid Working, Job Share
Job Description Summary
In Colleague Success, we’re passionate about making every day easier for colleagues across Lloyds Banking Group.

Job Description

• JOB TITLE: Specialist Recruitment Operations Support Lead
• LOCATION: Leeds, Bristol, Edinburgh or Halifax
• HOURS: Full Time
• WORKING PATTERN: This role involves spending up to 2 days a week, or 40% of your time at one of our offices.

In Colleague Success, we’re passionate about making every day easier for colleagues across Lloyds Banking Group.
We strive to create amazing colleague experiences, through using technology, data and automation to continually improve day to day life for all who work here.
We provide people with outstanding support when they need it, and enable colleagues to easily complete tasks relating to themselves and their teams on their preferred device, at a time that suits them. The team brings together a very broad range of skills and specialisms from strategy, design and change all the way through to run operations, ranging from our delivery teams within the People platform, to our payroll specialists, to our complex case management colleagues within Colleague Connect. It’s a dynamic environment to be a part of.
This role will see you work as a functional specialist, leading operational recruitment activity across the Group’s internal and external recruitment journeys. You’ll be responsible for planning, leading, and providing day to day oversight over the following areas:
The Intake Team will act as integrated entry point for all recruitment queries and requests. The team will be responsible for resolving/ triaging and routing all requests, dealing with complex queries and requisition management support. All recruitment related queries will be centralised via this team, who will also focus on creating a highly automated response process, including updating FAQ’s and chat bots.
The Assessment Team Collaborating with the recruitment team they will ensure a high quality; efficient assessment experience is delivered to all candidates. Their role is to schedule and organise online assessments and interviews, including rescheduling activity and catering for reasonable adjustments. The team will ensure correct assessments per role/archetype are issued, followed up for completion, info collated, and packs sent to Hiring Managers and Recruitment teams. This team may also be involved in shortlisting.
The Offer Management team will create, and issue offers based on the information provided by the recruiter. This will involve providing coaching and guidance on the offer process, adherence to reward policy guidance and ensuring offer processes are completed and candidates moved to onboarding. This team will collaborate and work closely with the PeV team to ensure compliance with our vetting policy.
This team will also provide personalised onboarding checklists to Hiring Managers and ensure completion.
These teams will be responsible for Workday administration, providing service excellence to the TA COE recruitment team, Hiring Managers and candidates, leading a fast-paced workload against SLAs, proactively monitoring progress, and partnering other Recruitment Operations and Talent Acquisition Teams.
This role will have a strong focus on recruitment service delivery, use our technology eco system to automate processes, enhance data, deliver insights and ensure the recruitment operational experience is the best for all stakeholders.
In addition to operational delivery, this team will also support a wide variety of operational activity including recruitment compliance, process and policy, technology enhancements and SLA updates.

As the lead of this team, you will have the opportunity to:

• Plan and lead the day-to-day management of the Intake, Assessment and Offer & Onboarding experience, through the teams that will deliver this.
• Pro-actively lead key stakeholder relationships across Talent Acquisition and Recruitment Operations, and the wider Colleague Success leadership team.
• Manage and deliver required outcomes within SLA while reporting progress or escalating issues to senior colleagues.
• Analyse key themes using data from a wide range of sources and identify possible impacts on service, escalating issues proactively where required and managing mitigations as required.
• Continually optimise processes, data, technology and ways of working, while leading the development and/or delivery of a significant elements of the organisation’s change programme.
• Develop functional or operational policies and participate in developing policy frameworks for area of responsibility or department, creating underlying procedures and monitoring their implementation within the organisation.
• Make a significant improvement on short-term or long-term business performance by recommending authoritative technical and/or professional solutions.
• Lead a significant portion of the organisation’s risk management and/or control process, contributing to the development and implementation of risk management policies and procedures.
• Identify and evaluate complex expertise-led solutions against a range of criteria to find the ones that best meet business needs.
• Take ownership for implementing formal development frameworks for the team, while informally coaching and mentoring others throughout the organisation and investing in own personal development.

What we need from you!

• Experience in leading teams in an operational, service-oriented environment.
• Team leadership experience to create a high-performance culture, able to build a highly resilient team who retain a desire to learn and evolve.
• Experience in working with digital tools such as ServiceNow to drive operational efficiency.
• Awareness and interest in HR and Recruitment automation/AI tools including how it can unlock an even better candidate experience
• Experience of end to end workflow management along with associated risk management and SLA reporting expertise.
• Excellent understanding of the end-to-end recruitment process, with the ability to provide outstanding and evolving service delivery.
• Understanding of and evidence of having applied Agile principles and working with tools such as Jira
• Ability to adapt to changing workload volumes and demands at pace: deal with high numbers of requests without compromising candidate experience and provide an effective and timely service to the recruitment community.
• Ability to support the broader Recruitment Operations leadership team to drive 90-day sprint activity and deliver against the function’s People Plan and Must Wins.

About working for us
Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey!
At Lloyds Banking Group, we’re driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you’ll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you’ll have many opportunities to learn, grow and develop.
We keep your data safe. So, we’ll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We’ll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We’re focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference

Please refer the Job description for details