Specialist, Senior Training

at  Tebra

Tebra only initiates contact with candidates via email from an official Tebra email address (@tebra.com, @patientpop.com, or @kareo.com) or through our applicant tracking system, Greenhouse. We will only ask you to provide sensitive personal information through our official application portal — not via social media or text message. We do not conduct interviews via instant messaging.

YOUR PROFESSIONAL QUALIFICATIONS

• 5+ years of experience in a training role and/or Bachelor’s degree or equivalent (certification through ATD), preferably in the healthcare SaaS environment
• Knowledge and understanding of a physician’s office; including clinical, office workflow, appointment scheduling, medical insurance billing and collections, strongly preferred
• Are empathic and have a passion for community building and are driven by engaging to build meaningful connections
• Ability to build extremely strong working relationships across teams, especially when there’s shared ownership over some aspects of the customer experience
• Knowledge of adult learning methodologies, theories and techniques
• Expert in creating training plans and training execution
• Strong Project and Time Management skills
• A self-starter who thrives in a rapidly changing, fast-growing environment
• Flexibility with changing programs and processes; a willingness to dive deep, experiment rapidly and get things done
• Track record of creative problem-solving, and the desire to create and build new processes
• Experience with LMS systems, Knowledge Base systems, Community platforms and online training programs, strongly preferred
• Extremely process and data-driven, you don’t just make decisions or change an approach based on your gut, but on facts and behaviors you can track
• Strong verbal and written communication skills needed to facilitate trainings, write content and engage with customers/end users
• Proficient in the use of virtual facilitation tools (e.g., Zoom, GoToTraining/Meeting or similar), Google Suite (Doc, Sheets, Slides, Sites, etc.), learning tools such as snagit, Kahoot, Salesforce CRM

The Senior Training Specialist will be responsible for developing, delivering and managing highly engaging product and service skills training opportunities through a variety of forums and modalities for our customers and customer success organization. In addition, you will play a key role growing and supporting our community platform.