Specialist, Ticketing Systems
at Arts Centre Melbourne
Melbourne, Victoria, Australia -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 07 Jul, 2024 | USD 83666 Annual | 27 Jun, 2024 | N/A | Platforms,Business Systems,Customer Service,Customer Data,Tessitura,Conflict Resolution,Decision Making | No | No |
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Description:
Job no: 493683
Work type: Full time ongoing
Location: Melbourne - CBD
Categories: Ticketing
- Play a proactive role in shaping the customer experience at Arts Centre Melbourne
- Conveniently located in the heart of the Arts Precinct near public transport
- Full Time ongoing role
YOUR SKILLS AND EXPERIENCE (KEY CRITERIA)
- Relevant and practical ticketing industry experience
- Previous client management experience and the ability to develop sales and service solutions.
- High level of attention to detail in a time-pressured environment. Understanding of best-practice ticketing principles across a range of platforms, with the ability to learn and apply new approaches to achieve desired outcomes.
- Ability to make sound commercial decisions in a busy environment.
- Demonstrated experience in using customer data to inform future decision making.
- Ability to deliver a high level of customer service with a proactive approach to problem solving & conflict resolution.
- Skills and experience in the use of Tessitura is an advantage.
- Dependable written competency and demonstrated accuracy in data entry and the use of business systems, processes and applications.
Responsibilities:
ABOUT THE ROLE
As the Specialist, Ticketing Systems, you will bring a proactive and customer-focussed approach, leveraging your technical expertise to enhance the customer and presenter experience. In this role, you’ll configure ticket builds accurately, provide support and service to our clients and ensure seamless operation within our ticketing systems. Key to your success in this role will be your ability to excel and pivot under pressure, meet deadlines and ensure the accuracy and completion of event settlements.
The Customer Growth business unit sits within the Performing Arts Pillar and is responsible for:
- The support and delivery of all ticketing solutions for a successful On Sale
- Ticket system management for the organisation through the internal ticketing platform, Tessitura
- The management of the third-party ticketing relationship and processes
- The relationship management with Presenters regarding all things ticketin
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
Information Technology
Graduate
Proficient
1
Melbourne VIC, Australia
