Specialist, Wellbeing

at  Concentrix

Job Title:
Specialist, Wellbeing
Job Description
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

KEY SKILLS & KNOWLEDGE:

• Minimum 2-3 years of experience in the wellness or psychotherapy field
• Additional certifications in a range of therapies would be beneficial (CBT, ACT, DBT, MBSR, etc)
• Have completed the continuous professional development necessary to maintain good standing within their professional society/body.
• Have experience managing client accounts and wellness programs.
• Excellent communication skills
• Empathic and engaging work style works well with teams and individuals.
• Able to build trust and rapport with clients and colleagues.
• Takes a thoughtful and proactive approach to employee wellbeing initiatives.
• Client account management exposure
• Content Moderation experience

EDUCATIONAL QUALIFICATION:

Must hold a current license to practice or be educated to master’s degree (MA/ MBA / MSc / MPhil Psychology) in any of the following areas:

• Clinical, Counselling or Health Psychology
• Industrial or Organizational Psychology
• Therapeutic Counselling
• Psychotherapy
• Clinical Social work

This role is responsible for delivering counselling sessions and wellness program activities to individuals and teams who work in the Content Moderation space on highly sensitive content as well as liaising directly with the internal stakeholders. This role will also work closely with our delivery team and client.