Specification Pre-Sales Manager

at  Samsung Electronics

Position Summary
Why Join our Team?
The SEUK AC & heating business is part of a new dedicated European AC business called Climate Solutions. The UK is one of the biggest markets in Europe and there has been significant investment n personnel and products has been taken to prepare the business for substantial growth. Combined with the release of a number of unique and exciting products into the market the UK AC business is in a great position to capitalise of the opportunities the UK market offers.
Role and Responsibilities
Purpose of the Role?
As a Pre-Sales Manager, you will provide day-to-day leadership to the relevant Pre-Sales team, reporting to the Lead Pre-Sales Manager. Your primary responsibility is to offer leadership and to support with management functions to the Pre-Sales team who are responsible for the technical design and quotation support of the SEUK customer base: Distribution/Direct, the Key Account Managers (KAM’s), the Business Development Managers (BDM’s). This is broadly an office-based role, but it will also require visits to customers and projects in the field.
A primary focus is the management and development of strong Pre-Sales relationships with all customers and the external Sales Team by ensuring they have all of their design and quotation requests turned around accurately and in a timely manner.
This role requires a good knowledge and understanding of HVAC Industry Pre-Sales support functions and responsibilities, coupled with team leadership competencies that contribute to enhanced collaboration and outstanding performance. The holder is required to effectively balance leading a team whilst contributing to quotation and design turnaround to ensure that KPI’s are maintained.
Given the pivotal nature of this role within our business, it is probable that you will be called upon to contribute to various other projects while ensuring that the ongoing day-to-day deliverables remain uncompromised.
Your Main Objectives:

Working in conjunction with management:

• Further develop and support market leading design & quotation service levels, including accuracy and turnaround
• Manage accurate storage and maintenance of all designs for future revision and/or traceability
• Support the Pre-sales team leverage all appropriate tools including DVM Pro, CAD and Sales Force dot.com to support business processes and customer requirements
• Collaborate with the Senior Pre-Sales Manager and the Leadership Team to deliver change and identify future needs across the Climate Solutions organization.

Your Key Responsibilities:

• Provision of day-to-day leadership to a Pre-Sales team
• Working in conjunction with line manager and Samsung, review KPIs and key statistics to support Pre-Sales team and individual Goal setting / MBO activities.
• Support and encourage the upskilling of Pre-sales colleagues in Samsung and competitor product knowledge.
• Actively support and engage in the coaching and development of Pre-Sales colleagues, encouraging individual development plans and their supervision.
• Ensure that high levels of effective communication is maintained with Operations / Order processing teams
• Prepare and distribute monthly / Ad-Hoc reports to management team detailing Pre-sales performance MTD / YTD as appropriate.
• Develop, document and optimise the key processes necessary to administrate the full end-to-end Pre-sales process.
• Manage collation of competitors’ product information to provide useful sales tools and product information.

What we need for this role

To be successful, you will possess the following skills and attributes:

• Educated to Degree or HND level
• UK operational experience in HVAC Pre-sales / Design/ or Application roles
• Management skills, with the ability to build strong relationships across the business and influence at all levels.
• High levels of personal resilience.
• Skilled problem solver with enthusiasm for people development.
• Ability to manage multiple, high-profile tasks simultaneously.
• Ability to communicate with and present to stakeholders.
• Good active listening skills with integrity and empathy.
• A role model, leading by example and holding self and others accountable.
• Professional manner and attitude.

Desirable Skills

• UK operational experience in management / team-leading role
• Experience of working with different cultures
• Experience with coaching and development
• A visionary and collaborative mind-set to identify and drive new opportunities
• A strategic thinker that is comfortable making recommendations that shape a longer-term plan with other teams

What does success look like?

• A ‘can do’ and positive demeanour, and able to perform well in a fast paced environment, always providing the customer with more than they were expecting.
• Able to stop, review, measure and document challenges/opportunities and bring them to the attention of the relevant collaborators for support and resolution.
• The ability to put the customer and their experience/journey first.

Skills and Qualifications

Benefits of working at Samsung include

• Hybrid working - 3 days in the office and 2 days at home per week
• Bonus scheme linked to individual, team and company performance
• Car allowance
• Private medical – single cover
• Income protection
• Enhanced pension contribution
• Three volunteering days each year
• Flexible benefit portal and contribution of £55 per month - including travel insurance, gym membership, season ticket loan, Tastecard, dental insurance and more
• Holiday - 25 days plus bank holidays and an additional day off for your birthday
• Access to discounts on a wide range of Samsung products
• Access to a discount shopping portal

A note on equal opportunities
We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

• Provision of day-to-day leadership to a Pre-Sales team
• Working in conjunction with line manager and Samsung, review KPIs and key statistics to support Pre-Sales team and individual Goal setting / MBO activities.
• Support and encourage the upskilling of Pre-sales colleagues in Samsung and competitor product knowledge.
• Actively support and engage in the coaching and development of Pre-Sales colleagues, encouraging individual development plans and their supervision.
• Ensure that high levels of effective communication is maintained with Operations / Order processing teams
• Prepare and distribute monthly / Ad-Hoc reports to management team detailing Pre-sales performance MTD / YTD as appropriate.
• Develop, document and optimise the key processes necessary to administrate the full end-to-end Pre-sales process.
• Manage collation of competitors’ product information to provide useful sales tools and product information