Sr. Analyst - Biz Development

at  Cognizant Technology Solutions

QUALIFICATIONS:

• Must have Genesys technical implementation knowledge or related skills with a similar software vendor
• Has the ability to lead a large cross-functional team
• Knowledgeable with business requirements gathering and analysis for call center agent migrations
• Leads and participates in the planning, analysis, and design tasks related to the establishment and implementation of an enterprise OmniChannel architecture.
• Defines and communicates the contact center architecture vision for business and technical strategies across contact center infrastructure, applications, personalization, and agent desktop capabilities including end-points (phones).
• Engages in business analysis and design for contact routing, personalization, OmniChannel, and self-service analysis and design.
• Analyzes and defines business and agent desktop requirements, which evolve over time into an enterprise framework to form a single holistic set of OmniChannel business capabilities.
• Translates enterprise and/or business requirements into long-term technical architecture, OmniChannel, and data lake solutions
• Bachelor’s degree holder in Computer Science, Statistics or Telecommunications Engineering or equivalent work experience
• 5 or more years Genesys work experience
  Employee Status : Full Time Employee
  Shift : Variable
  Travel : No
  Job Posting : Mar 01 2024

Please refer the Job description for details