Sr Analyst, IT

at  Buckeye Partners LP

Buckeye is the premier infrastructure and logistics provider for the world’s energy needs, both today and tomorrow. Since 1886, we have successfully navigated transitions in the way energy has been distributed to continually meet the needs of an evolving market and industry environment. Our people are a critical element to the success and longevity of our operational history and our future as we seek to thrive through the energy transition.
We own and operate a diversified global network of integrated assets providing midstream logistic solutions, primarily consisting of the transportation, storage, processing, and marketing of liquid petroleum products. We are committed to safely and responsibly providing world-class service to meet the continually evolving energy needs of our customers and the communities we serve. As part of this commitment to our customers, we are continually diversifying our platform and service offerings to enable less carbon intensive energy solutions and undertaking decarbonization efforts on our operations.

POSITION REQUIREMENTS:

• Bachelor’s Degree in Computer Science, Management Information Systems, or related discipline, or equivalent combination of education and/or work experience required.
• Strong troubleshooting skills.
• At least 2+ years of related experience required
• Experience implementing Windows Server Operating Systems, VMWare, SAN technologies.
• Experience implementing Infrastructure-related components including: Active Directory, GPO, NTFS Setup, and Security.
• Experience with Microsoft Active Directory configuration (including AAD), setup and maintenance required.
• Experience following ITIL best practice methodologies. Experience using operations metrics and trend analysis.
• Experience with VMware and Citrix.
• Experience preferred in the following:
• Microsoft SQL server
• Linux
• HPE Nimble
• Zerto
• Backup and patching technologies
• NetScaler and blade server technologies

ADDITIONAL VALUABLE SKILLS:

• Communication. Makes clear and convincing verbal presentations to individuals or groups. facilitates an open exchange of ideas and fosters an atmosphere of open communication. Independently delivers high quality presentations to stakeholders as required. Effectively and consistently facilitate meetings with key stakeholders.
• Decision Making & Problem Solving. Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, experience, and judgement. Appropriately escalates issues requiring direct manager insights, input on decisions. Ability to effectively seek out others, including leader or key stakeholders to ensure best decision is made.
• Customer Service. With guidance identifies potential issues that could impact internal or external customers and resolves issues as appropriate. Promptly reacts to requests from customers in a timely and professional manner. Reinforces importance of customer service.
• Stakeholder Engagement. Ability to establish and maintain productive relationships with the team members and stakeholders. Actively seek feedback from internal and external stakeholder groups; listens effectively. Proactively communicates to foster a productive and transparent relationship.
• Use of Resources. Ability to lead work including people resources to ensure projects are delivered on time and within budget. Ability to deliver with resources provided or communicate in a timely manner when additional resources (time, people, money) are required to deliver on time. Develop schedules and task/people assignments.
• Time Management & Organization. Can effectively present and when necessary, instruct others on how to structure projects according to Company standards. Ability to self-organize tasks to maximize productivity. Effectively organizes time and prioritizes activities that advance project goals and key deliverables.
• Self-Development. Takes initiative to assess own development needs and seeks out constructive feedback. Implements plans to improve upon identified development needs. Proactively gains knowledge and seeks opportunities to further develop abilities.

PHYSICAL & SAFETY REQUIREMENTS:

• The person in this position needs to occasionally move inside the office to access file cabinets, office equipment, etc.
• This role continuously operates a computer and other office productivity equipment (i.e. a calculator, copy machine and computer printer).

ROLE SUMMARY:

The Sr. Analyst, II role is responsible for managing the continuous operations of all company-wide business information systems related to midrange and server infrastructures.

RESPONSIBILITIES & ESSENTIAL FUNCTIONS INCLUDE:

• Project Implementation. Complete assigned tasks that assist with the implementation of various projects related to Buckeye’s applications. Document end-user requirements related to the new applications.
• System Maintenance. Lead the maintenance of various systems and technologies. Respond to reported application issues.
• Application Administration. Lead system administrators in the setup of assigned applications and administering systems interfaces.
• Internal Support. Lead the enhancement of the various IT systems with lifecycle management of assigned and dependent applications.
• Documentation. Review and manage documentation for all supported applications and ensure documentation is current. Documentation may include IT PMO, Disaster Recovery, Interconnection, etc.
• Testing. Review and Manage testing of multiple system upgrades before releasing them to the Buckeye Business and provide recommendations for application system upgrades and enhancements.
• On-Call Support. Provide on-call support during non-business hours to Operations on an as-needed basis.
• Customer Service. Provide exceptional customer service.
• Process Improvements. Lead and/or contribute to identifying potential opportunities to increase efficiencies and/or improvements to existing processes. Lead identifying gaps in the current business model and propose processes that will help move the business forward.
• People Management. If Direct Reports exist, oversee daily work functions of the team, and provide coaching.
• And other duties as assigned.

ESSENTIAL FUNCTIONS:

• This position requires the ability to safely and successfully perform essential job functions consistent with ADA, FMLA and other federal, state and local standards, including meeting qualitative and or/quantitative productivity standards.
• This role requires the ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.
• This position requires compliance with all personnel policies.