Sr Associate, Process Manager (Small Business Bank, Deposit Operations)

at  Capital One

Center 1 (19052), United States of America, McLean, Virginia
Sr Associate, Process Manager (Small Business Bank, Deposit Operations)
As a Sr. Process Manager within the Strategy, Marketing and Deposits Analytics team, you will be asked to manage and support several key processes that directly support the growth and expansion of our national, digitally-focused deposits business. You will be part of a smart, talented team responsible for strategy, pricing, and policy-setting for our Checking and Savings products and features offered to mass market small business customers.
In this position, you will play a key role in delivering processes that impact the company’s bottom line and manage business risk, contributing immediately to strengthen process management and employ best practices. You will be expected to drive process efficiency while also maintaining a clear focus on being well managed. We are seeking a dedicated and disciplined process professional who excels in a team environment. This person will have incredible attention to detail, excellent communication skills, and have the ability to adapt to change quickly. The ability to influence will also be critical as you will work with key leaders and stakeholders across teams in Small Business Bank, Retail, and Risk.

General Responsibilities:

• Oversight of multiple processes with efficient, effective and timely delivery.
• Collect, analyze and measure process data, to initiate sustainable business practices and procedures and for reporting to senior leadership.
• Drive process improvement as part of re-engineering efforts across Small Business Bank, defining current state, identifying gaps/opportunities and mapping solutions.
• Implement process efficiency and well managed improvements through collaboration with team members, partners and stakeholders.
• Define, establish, and manage process controls in partnership with Risk
• Partner with team members, other LOB’s, and key stakeholders to drive execution around written policies, procedures and process documentation.
• Resolve complex problems or transactions, where expertise is required to interpret against policies, guidelines or processes; escalate breakdowns in the process by asking the right questions and identifying/involving the right stakeholders to correct breakdowns.
• Position requires strong judgment, process documentation and monitoring, problem solving, job specific skills, communication and leadership.

The person will:

• Exhibit a proven track record of process management, bringing the ability to quickly put structure in place to manage their work
• Demonstrate outstanding communication and partnership skills which are essential for interacting and communicating with key stakeholders across all levels to manage, inform, and influence outcomes
• Demonstrate organizational agility to adapt to changing demands
• Display strong communication and collaboration skills
• Display strong problem solving and influencing skills
• Have a clear focus on driving results and meeting deadlines

Basic Qualifications:

• At least 1 year of Process Management experience
• At least 1 year of banking experience

Preferred Qualifications:

• Bachelor’s Degree
• 1+ years of experience with Python
• 1+ years of experience in Google Workspace (Sheets, Docs, Slides)
• 1+ year of experience in Small Business Banking
• 1+ year of experience working with Small Business Deposit Products
• 3+ years of Process Management experience
• Lean, Agile, Six Sigma, Business Process Management, or Project Management certification

• Oversight of multiple processes with efficient, effective and timely delivery.
• Collect, analyze and measure process data, to initiate sustainable business practices and procedures and for reporting to senior leadership.
• Drive process improvement as part of re-engineering efforts across Small Business Bank, defining current state, identifying gaps/opportunities and mapping solutions.
• Implement process efficiency and well managed improvements through collaboration with team members, partners and stakeholders.
• Define, establish, and manage process controls in partnership with Risk
• Partner with team members, other LOB’s, and key stakeholders to drive execution around written policies, procedures and process documentation.
• Resolve complex problems or transactions, where expertise is required to interpret against policies, guidelines or processes; escalate breakdowns in the process by asking the right questions and identifying/involving the right stakeholders to correct breakdowns.
• Position requires strong judgment, process documentation and monitoring, problem solving, job specific skills, communication and leadership