Sr Benefits Enrollment Processor

at  University of Colorado

WHO WE ARE:

System Administration, which also houses the Office of the President, is located in the uptown neighborhood of Denver with a few smaller offices located on the campuses. Many of our departments support the educational and research missions of the four University of Colorado campuses, but System Administration is not considered a campus. We provide diverse opportunities for professional development, innovation, and collaboration with talented staff and faculty. Learn more about CU System Administration.
Employee Services provides the CU community with excellent services from recruitment to retirement. This office provides technical expertise while administering benefits, professional development, payroll, individual tax management, and strategic HR programs. The functional areas of Employee Services include Payroll, Technologies, Benefits, Retirement, Financial Education, Learning and Development, International Tax and Human Resources.

POSITION SUMMARY:

The Senior Benefits Enrollment Processor, with extensive experience in benefits administration, assumes an expert role in managing benefits transactions and ensuring accurate data entry in the Human Capital Management (HCM) and Enrollment Management Access Database systems at the University of Colorado (CU). This position will resolve sophisticated problems related to benefits enrollment data and is responsible for proper enrollment and deductions for employees, retirees, surviving spouses, and students. Additionally, the Senior Benefits Enrollment Processor plays a pivotal role in initiating and managing Open Enrollment activities, integrating new benefit plans and eligibility rules, and driving system improvements. In addition to this role’s day to day duties, this role will also provide guidance to other team members, when needed.
This position will report to the Assistant Director of Benefits Operations and is exempt from the State of Colorado Classified Staff System.

PREFERRED QUALIFICATIONS:

• Five (5) years of experience in data analysis, benefits enrollment, human resources, or related roles.
• Advanced certifications or coursework in benefits administration or related fields.
• Experience in a senior-level role related to benefits administration processes.
• Experience using human resources information system (HRIS) databases and software.
• Experience administering complex employee benefits programs.

KNOWLEDGE, SKILLS, AND ABILITIES:

To be successful in this position, employees will need to know the following:

• Extensive knowledge of benefits and payroll processes, policies, and regulations.
• Proficiency in analyzing complex data and identifying errors with a high level of accuracy.
• Exceptional written, oral, and interpersonal communication skills, with the ability to convey complex information effectively.
• Proven ability to work independently, manage multiple priorities, and adapt to changing circumstances while maintaining effectiveness.
• Displays empathy and professionalism in handling difficult situations and provides proactive support to customers.
• Advanced proficiency in Microsoft Office programs and familiarity with database management systems.
• Strong leadership skills with the ability to mentor and guide junior team members effectively.
• Demonstrates a collaborative approach to work, encouraging partnership and collaboration across business and technical teams.

DUTIES & RESPONSIBILITIES:

Duties and responsibilities of the position include, but are not limited to:

• Acts as a subject matter expert in benefits administration, analyzing and optimizing existing and new business processes, and effectively communicating changes to collaborators and partners.
• Leads the entry and verification of diverse data into HCM and Enrollment Management systems, ensuring data quality and resolving highly sophisticated issues.
• Provides expert-level support and knowledge for payroll adjustments, ensuring accuracy and compliance across various pay periods.
• Collaborates closely with payroll processors to facilitate timely and accurate refund/addition adjustments and validation processes.
• Interprets and applies intricate enrollment rules and guidelines for benefits programs, aligning them with HCM rules to ensure accurate enrollment methods.
• Develops advanced adjustment forms, using tools such as Microsoft Access, for insurance premium refund/deduction processes.
• Conducts in-depth analysis through running and interpreting reports to identify discrepancies in HCM and initiates corrective actions.
• Prepares comprehensive adjustment forms with all necessary documentation for submission to Employee Service (ES) units, ensuring compliance with regulations.
• Demonstrates an expert understanding of eligibility, enrollment, and compliance rules for diverse benefit programs and aligns them effectively with HCM rules.
• Leads and supports special projects, including audit research and compliance initiatives, providing mentorship to junior team members.
• Serves as a key liaison between Benefits and Payroll, Accounting, and UIS departments, fostering and encouraging effective communication and collaboration.
• Performs additional responsibilities as required by the department.

PLEASE ENSURE YOUR RESUME INCLUDES ANY AND ALL RELEVANT EXPERIENCE TO BE ACCURATELY ASSESSED AGAINST THESE QUALIFICATIONS. YOU MUST MEET ALL MINIMUM REQUIREMENTS LISTED AT THE TIME OF APPLICATION TO BE CONSIDERED FOR THIS ROLE.

• Bachelor’s degree from an accredited institution of higher education (or equivalent professional experience).
• Three (3) years of experience in data analysis, benefits enrollment, human resources, or related roles.