DESCRIPTION

The Gartner One-on-One Conference Planner serves as the primary resource to manage all the bookings for Gartner One-on-One meetings and Ad-hoc requests involving Gartner Experts. The One-on-One Planner is also responsible for calendar management, internal and external customer care, and providing a first-class attendee experience.

QUALIFICATIONS

• Bachelor’s degree preferred
• Experience working in a corporate environment
• Ability to manage multiple tasks simultaneously and prioritize workload
• Strong client focused, customer service skills
• Team player – reliable and accountable
• High sense of urgency
• Strong oral and written communication skills
• Strong organizational skills
• Ability to work issues through to resolution
• Attention to detail
• Proactive and decisive
• Communicative and collaborative
• Fully competent in Microsoft Office, specifically Excel
• Competent Project Manager
• Approximately 10-15% travel to client meetings and events is required
  

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WHAT MAKES GARTNER A GREAT PLACE TO WORK?

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a diversity of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we’re recognized worldwide as a great place to work year after year. We’ve been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

• Ensure an exceptional experience for all conference attendees having a One-on-One meeting with an Expert
• Set up the online One-on-One scheduling system for each conference, working with the program management team and content team to ensure the agenda is up to date
• Continuous capacity planning, ensuring expert resource is utilized effectively
• Work with the operations team on space requirements
• Manage team mailboxes ensuring all internal and external queries have been answered in a timely manner
• Partner with Research to confirm all One-on-One bookings are well aligned
• Manage all team meeting inquiries
• Travel to in person conferences and manage the scheduling desk and check-ins for all meetings
• Manage set up and monitor/support attendees during virtual conference days via the mailbox and live chat tool
• Point person for Expert care pre-conference and on site
• Build productive relationships with internal and external clients, helping to support and train Gartner associates on the scheduling system
• Effectively communicate, collaborate, and maintain relationships with clients and team participants
• Adhere to expense management practices
• Help in the production of the Expert bio brochure which is shared with Marketing and Communications pre-conference and distributed at the conference
• Complete all post conference analysis of the One-on-One meetings