Sr. Director of Salesforce and Business Applications

at  Integra Connect Careers

The Sr. Director of Salesforce.com & Business Applications will be responsible for identifying, planning, coordinating, and supervising all activities related to the implementation, contract management, development, maintenance, and governance of Integra Connect’s enterprise business applications including Salesforce.com, Absorb LMS, Tableau, Workday, and all integrated applications. This position acts as the Salesforce.com Solution Engineer and works closely with Operations, Sales, Support, Compliance, and Finance to ensure coordination of strategies and evaluation of processes to provide guidance and effective solution design to enhance efficiency.

IMPORTANT NOTICE:

At Integra Connect, we are committed to providing a safe and secure environment for our job applicants. Unfortunately, scammers may attempt to impersonate our company to deceive individuals seeking employment. We take this matter seriously and want to ensure your job search with us is free from any fraudulent activity.
Integra Connect has become aware of recent, fraudulent recruitment activity being conducted by individuals or groups who claim to be third party recruiters and/or points of contact for our Company. Examples include sending candidates a request for personal information, conducting online interviews or meetings, making offers of employment, demanding money for employment related services and activities, or asking the applicant to purchase a laptop or other work-related equipment for the job. The aim of the fraud is to obtain personally identifying information (e.g., identity theft) and/or money. The Company’s name, as well as the names of employees, are used to try to convey authenticity.
Here are some tips to help you identify and avoid job scams:
1. Always Check the Source:
Ensure that the job listing is on our official website or a reputable job board. Our official domain is https://www.integraconnect.com/resources/careers/. Be cautious of unsolicited emails, text messages, or social media messages offering job opportunities.
2. Be Wary of Requests for Personal Information:
We will never request sensitive personal information like your Social Security number, bank details, or payment for onboarding/equipment. If you encounter such requests, it’s likely a scam.
3. Verify Contact Information:

Check that the contact information provided in the job posting, including email addresses and phone numbers, aligns with our official contact information. Scammers often use generic or non-company email addresses.

• What is the sender’s email address? Is it consistent with other job postings from this company? Email addresses that are slightly different from any business’s primary contact information (Jane.Doe@IntegraConnect.org vs John.Doe@Integra Connect.com) are a common warning sign.
• If you are contacted through LinkedIn, be sure to review the entire profile to verify their credentials.

If you suspect that a job offer is fraudulent, we recommend that you do not respond to it.
If you believe you are the victim of any fraudulent activity, you can report it to the appropriate authorities at https://www.myfloridalegal.com/consumer-protection/how-to-protect-yourself-job-listing-and-job-search-firms (Florida Department of State) and/or https://consumer.ftc.gov/articles/job-scams#report (U.S. Federal Trade Commission).
Integra Connect is not responsible for any fraudulent offers and advises prospective candidates to follow the guidance provided above.
Thank you for your interest in a career with Integra Connect. We look forward to connecting with genuine, talented individuals like you

• In collaboration with Integra Connect’s executive team, develop the mission, vision, and roadmap for the function, identifying goals, objectives, and metrics consistent with the company strategy.
• Responsible for CRM related operations to support the organization providing the necessary leadership, executive support, strategic and tactical guidance to develop applications that support customer relationship management and compliance.
• Facilitating the planning, scale, design, and delivery of solutions according to requirements with adherence to time, cost, regulatory, technology, and quality parameters
• Own all related contracts and initiatives, acting as the primary liaison to external vendors and setting timelines and priorities.
• Participates in the annual budget planning process and monthly reviews of goals and objectives, ensuring cost-effectiveness and resource allocation in alignment with organizational goals.
• Accountable for the technical ownership and development of the Salesforce.com platform including architecture definition, system upgrades, integrations, and enhancements as well as other process improvement initiatives.
• Provides development, maintenance and training support for our CRM, ERP, LMS, ETL components, plug-ins, and other back-office solutions.
• Proactively evaluate all application releases to determine release update requirements, provide analysis on how changes may impact the organization, and execute any necessary changes to maintain compliance and technical stability.
• Oversee the structure and management for assigned areas to effectively meet stakeholder needs, incorporating recommendations for delivery of services in the context of a constantly changing environment.
• Lead and manage a team of administrator(s) and developer(s), providing mentorship, guidance, and support to drive performance and professional development.
• Accomplish department objectives by managing staff; planning and evaluating department activities.
• Accomplish staff results by communicating job expectations, planning, monitoring, and appraising job results.
• Coach, counsel, and discipline direct reports.
• Collaborate with cross-functional teams to understand business requirements and translate them into scalable Salesforce solutions.
• Oversee the development and maintenance program best practices, standards, and governance policies to ensure data integrity, security, business continuity, disaster recovery, and system reliability.
• Providing recommendations for process improvements, building new functionalities, and rolling out new features.
• Managing expectations and communication with key project stakeholders as well as team members throughout the project lifecycle.
• Conduct regular audits and assessments of application utilization, identifying areas for optimization and efficiency gains.
• Foster a culture of collaboration, innovation, and continuous learning within the team.
• Remaining current on new application features and functionality.
• Providing recommendations for process improvements, building new functionalities, and rolling out new features.
• Bachelor’s degree in Computer Science, Software Engineering, Information Management or equivalent experience in field.
• Minimum of 10 years of experience working with enterprise applications including direct experience as a business analyst, product manager, or systems administrator.
• Minimum of 7 years of experience in Salesforce administration and architecture, with a proven track record of successfully managing Salesforce implementations and enhancements.
• Salesforce.com Advanced Administrator Certification.
• Strong leadership and management skills, with the ability to motivate and inspire a team to achieve common goals.
• Deep understanding of Salesforce architecture, data model, and security framework.
• Proficient use of Salesforce Sheild (Event Monitoring, Transaction Security, Field History Tracking) and working knowledge of how these tools impact current HIPAA and other data compliance laws.
• Proficiency in Salesforce configuration, customization, and automation using tools such as Process Builder, Workflow Rules, and Flow.
• Experience with Salesforce Lightning Experience and Lightning App Builder.
• Strong data and reporting proficiencies including experience with Salesforce Data Loader, BI and data visualization tools, and advanced Microsoft Excel skills.
• Excellent communication skills, with the ability to effectively communicate complex technical concepts to non-technical stakeholders.
• Strong problem-solving skills and attention to detail, with a commitment to delivering high-quality solutions on time and within budget.
• Proficiency with Microsoft Office applications and Internet applications.