Sr. Enterprise Support Manager
at Amazon Web Services Singapore Private Limited D55
Singapore, Southeast, Singapore -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 30 Jun, 2024 | Not Specified | 31 Mar, 2024 | 8 year(s) or above | Good communication skills | No | No |
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Description:
- Must have a track record of effectively managing technical teams of 30+ employees spread across multiple geographies and have experience managing managers (6-8 direct reports).
- 10+ years of experience in direct customer engagement, with a focus on support of senior executives (Vice President and C-level)
- 8+ years of technical experience building/deploying/running/managing Fortune 500 scale applications and/or infrastructure
- An adaptable communication style that can fit diverse audiences (with varying technical backgrounds)
- Proficient in communicating complex ideas, either with the written word or in presentations
As an increasing number of multinational companies move their critical systems to the cloud, we are seeking a leader for our most strategic customers focused on ensuring their long-term operational success on AWS. The individual should have strong operational, leadership and technical skills with a history of building successful teams and growing a multi-million dollar business. You will partner closely with global sales leadership to identify sales opportunities, develop customized support contracts, and help build a support organization to ensure the continued success of Amazon’s largest customers. You’ll work directly with AWS engineering leaders to ensure a high quality, fast resolution customer experience. You’ll be responsible for measuring and driving operational excellence. You’ll drive customer communication during AWS critical events and drive projects that improve support-related processes and our customers technical support experience.
Key job responsibilities
- Manage and Grow business through People – lead a team of Technical Account Managers who are the primary operational point of contact for your customer.
- Engage Customers – Collaborate with global Sales Leadership to develop strong customer relationships and a deep understanding of your customer’s business and support needs.
- Deliver Value – Help customers successfully plan, build, deploy, and operate world-class applications on the cloud.
- Be a Customer Advocate – Understand industry trends, customer’s business needs and work with AWS Service teams to influence the AWS roadmap.
- Grow Support - Identify and lead AWS initiatives that support our mission of being Earth’s most customer centric support organization.
- Executive influence - Engage with Director and C-Level executives to translate business needs into technical and operational plans.
- Estimated 25% international travel requirement
We are open to hiring candidates to work out of one of the following locations:
Singapore, SGP
- Knowledge of Web3, Cryptocurrency or related industry and technologies is a plus
- Experience with AWS service offerings
- Experience scaling an organization through rapid growth or expansion
- Excellent analytical skills with a track record of achieving balance in innovative thinking with a strong customer and quality focus
How To Apply:
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Responsibilities:
- Manage and Grow business through People – lead a team of Technical Account Managers who are the primary operational point of contact for your customer.
- Engage Customers – Collaborate with global Sales Leadership to develop strong customer relationships and a deep understanding of your customer’s business and support needs.
- Deliver Value – Help customers successfully plan, build, deploy, and operate world-class applications on the cloud.
- Be a Customer Advocate – Understand industry trends, customer’s business needs and work with AWS Service teams to influence the AWS roadmap.
- Grow Support - Identify and lead AWS initiatives that support our mission of being Earth’s most customer centric support organization.
- Executive influence - Engage with Director and C-Level executives to translate business needs into technical and operational plans.
- Estimated 25% international travel requiremen
REQUIREMENT SUMMARY
Min:8.0Max:13.0 year(s)
Marketing/Advertising/Sales
Sales / BD
Sales
Graduate
Proficient
1
Singapore, Singapore