Sr. Field Service Engineer

at  Lam Research

MINIMUM QUALIFICATIONS

• BS degree in electronics, engineering or other applicable field of study and a minimum of 8 years of work experience or Associates degree with +10 years of relevant experience.
• Previous experience in installation, maintenance, repair and troubleshooting of semiconductor capital equipment adhering to company procedures.
• Work in constrictive clean room environment, wearing appropriate personal protective safety equipment.
• Able to work rapidly for prolonged periods of time, including bending, stooping, reaching, walking, sitting and standing in one location.
• Understand and work from electrical and mechanical schematics and diagrams.
• Ability to interpret operation manuals to determine root cause of tool failures.
• Experience in Microsoft Office Suite and data analysis tools.
• Work independently, cooperatively in a team or with customers completing assignments with minimal supervision and a high degree of accuracy and attention to detail
• Perform effectively in a demanding environment with changing workloads.
• Adhere to customer rules and policies regarding worksite behavior and safety.
• Able to travel frequently

PREFERRED QUALIFICATIONS

EOS experience a plus

JOB RESPONSIBILITIES

Technical

• Responsible for providing quality repair, preventive maintenance service and complete installation and relocation start-up service of complex electromechanical and electronic systems at customer sites.
• Performs autonomously
• when analyzing and solving problems, covers a broad range of Lam products to the component level.
• May co-ordinate work of assigned engineers and assumes accountability for customer satisfaction with service received.
• Troubleshoot equipment problems and conduct diagnostic procedures to isolate problems and take steps to minimize downtime or system interruptions and eliminate equipment malfunctions. Determine corrective actions as required.
• Install and/or relocate equipment at customers’ sites. Conduct associated start-up, cut over and check-out activities on the newly installed system.
• Remain up to date on equipment/tools through appropriate training, manuals, factory periodicals and other relevant materials.
• Maintain records and reports as required to properly coordinate activities with peers, supervisors(s) and customers.
• Perform field modifications and updates as released in Engineering Change Notifications.
• Maintain records and reports as required to properly coordinate activities with supervisors and customers.
• May assist Process Engineer with DOE evaluation.

OTHER JOB RESPONSIBILITIES

Customer Relation

• Professionally represent the company to the customer. Be committed to customer satisfaction and develop good customer relations by maintaining standards of conduct acceptable to both Lam and customers.
• Interface directly with customer at a management and engineer level. Professionally represents the company to the customer.
• Drive customer meetings.
• Measure customer trust and drives improvement programs.

Leadership

• Provide technical instruction and leadership on installs, repairs, operations and calibrations.
• Provide on-site instruction to sub-contractors and customers.
• Assign tasks to lower level employees to ensure project completion on time
• Responsible for coordinating application of new procedures.