Sr. Field Service Engineer

at  Thermo Fisher Scientific

JOB DESCRIPTION

When you’re part of Thermo Fisher Scientific, you’ll do daring work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.

EDUCATION

University degree/Bachelor degree in electronics, physics, engineering, computer science or similar field preferred; or 10+ years of equivalent combination of education, skills and experience

EXPERIENCE

10+ years’ Experience:

• Operating, troubleshooting, repairing and calibrating complex analysis tools such as SEM, TEM, FIB, Prober or similar systems required. Cryo EM experience will be an advantage.
• Experience with Ultra High Vacuum (UHV) required.
• Experience operating O-scopes, digital voltmeter and logical problem solving required.

KNOWLEDGE, SKILLS, ABILITIES

• Must have a detailed understanding of how to solve and repair ultra-high vacuum and high voltage systems.
• Proven track record solving sophisticated systems, subsystems, and complex problems by process of elimination techniques down to the component level
• Able to read and interpret schematics
• Literate in Windows software environments
• Ability to partner effectively with customers and colleagues
• Demonstrated the ability to display a high level of confidentiality for both customers and Thermo Fisher Scientific.
• Extensive experience solving and repairing ultra-high vacuum and high voltage systems.
• Required to read, write, and speak English fluently.
• Proven ability to work under pressure, with a consistent record to make decisions with minimal direct supervision.
• Excellent ability to be detail oriented, problem solver, promote team environment.
• Able to display a high level of confidentiality for both customer and Thermo Fisher Scientific.
• Excellent Interpersonal communication, teamwork/building, time management, organizational, problem solving and customer service skills
• Provide feedback to product quality teams
• Provide appropriate input in writing, updating, and correcting various Thermo Fisher system documentation, including identifying and isolating system problems
• Must be willing to travel 25-50% of the time.
• Must possess a valid driver’s license and passport and travel regionally and internationally as the need arises.
• Extensive walking may be required.
• May work at customer locations, in office environment to include cubicles and/or in laboratory environments.
• Potentially pass through areas where chemical-based allergens may be in use (such as penicillin, tetracycline, etc)
• Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets, safety gloves, safety glasses, steel toe shoes, and/or bump hats.
  Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

• Proactively run assigned accounts to ensure customers “Basic Issues” are resolved as quickly as possible.
• Meet tool uptime performance expectations where required
• Complete Preventative Maintenance on time per commitments
• As the primary field service engineer, ensure customer needs are met using appropriate resources
• Conduct on-site installation of sophisticated equipment and follow testing procedures to ensure accurate working order
• Conduct on-site scheduled planned maintenance visits
• Provide troubleshooting and repair support for customers
• Cultivate and develop positive working relationships with customers, system users, and company personnel
• Successfully complete technical training as required; identity and effectively complete specialist training based on microscopes in the region
• Proactively seek out additional learning opportunities both inside and outside of the region
• Work informally with application engineers and/or attend application courses to gain powerful knowledge
• Leads technical recovery plans for critical issues
• Travel, sometimes on short notice to customer sites to resolve problems or support colleagues
• Complete and submit field service reports
• Provide training for users on system operation
• Provide feedback to product quality teams
• Provide appropriate input in writing, updating, and correcting various Thermo Fisher system documentation, including identifying and isolating system problems
• Must maintain Thermo Fisher Scientifics’ 4i Values.