Sr. Manager, Agency & Partner Relations

at  Paypal

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.
Job Description Summary: The Manager of Agency and Partner Relations will play a key role on the Marketing Operations Team. You will work closely with the Director to manage and execute PayPal’s agency strategy and model and ensure the agency roster is optimized to meet all the needs of marketing clients. You will lead the quarterly/annual planning process to develop SOWs for key initiatives. In your role, you will also be accountable to manage specific agency and third-party relationships to ensure they are properly staffed, performing effectively on behalf of PayPal’s business, ensuring SOWs are properly developed and sized for the deliverables. You will assist in the development of key agency management processes and policies and ensure compliance across the organization. Additionally, in this role you will develop strong relationships with senior leadership at agencies and partners with ongoing communication and planning. This is an exciting time as we transform the organization and business. This role is part of a newly formed team. As this organization grows and matures, you will also oversee other measures that will be used to benchmark efficiency and effectiveness of the agency ecosystem (briefing, creative development process) and lead the development of an agency performance management process.
Job Description:
The Sr. Manager of Agency and Partner Relations will play a key role on the Marketing Operations Team. You will work closely with the Director to manage and execute PayPal’s agency strategy and model and ensure the agency roster is optimized to meet all the needs of marketing clients. You will lead the quarterly/annual planning process to develop SOWs for key initiatives. In your role, you will also be accountable to manage specific agency and third-party relationships to ensure they are properly staffed, performing effectively on behalf of PayPal’s business, ensuring SOWs are properly developed and sized for the deliverables. You will assist in the development of key agency management processes and policies and ensure compliance across the organization. Additionally, in this role you will develop strong relationships with senior leadership at agencies and partners with ongoing communication and planning.
This is an exciting time as we transform the organization and business. This role is part of a newly formed team. As this organization grows and matures, you will also oversee other measures that will be used to benchmark efficiency and effectiveness of the agency ecosystem (briefing, creative development process) and lead the development of an agency performance management process.

You will be responsible for:

• Manage agency and partner relationships.
• Partner internally with key stakeholders at multiple levels
• Lead RFIs/RFPs
• Lead roster management and optimization.
• Assist with Implementing the new agency model and streamlining agency roster.
• Agency issue resolution
• Agency Scorecards and Performance KPIs
• Lead QBRs
• Developing an effective onboarding process for agencies with regards to agency tools, performance expectations, SOW templates, etc.
• Assess SOWs, agency deliverables, staffing plans and assist with rate card analysis with sourcing.
• Lead all monthly, quarterly, and annual SOW development with agencies collaborating with marketing clients.
• Lead annual Agency Summit and content development.
• Onboard and exit agencies.
• Develop agency transition process and manage agency transitions.
• Building relationships with leadership at agencies used by PayPal to ensure effective collaboration and establish a process for course correction.
• Benchmarking and evaluation of current agencies and potential new partners
• Managing agency fee and production budgets for agency SOWs partnering with Sourcing, Finance and Marketing stakeholders.
• Enforcing guidelines for agency engagement
• Review and approve all agency SOWs prior to execution ensuring staffing plan aligns with deliverables and deliverables are clearly spelled out.
• Develop and implement agency management calendar including performance reviews, QBRs, annual agency summit, annual planning/SOW development.
• Partner with sourcing team to review RFPs, agency SOWs including staffing plans, business terms, agency roster compliance and deliverables.
• Create an agency performance measurement process and platform.
• Assess compensation strategies for strategic agency partners.
• Develop partnerships with the segment teams to facilitate the forecasting agency requirements.
• Monitor the competitive landscape to constantly stay abreast of new developments in the agency management and operations fields.
• Understand and remain experienced in implementing best practices across agency category.

Experience Required:

• 7-10 years agency management experience or agency operations experience on either agency or client side.
• Building relationships and strong ability to negotiate.
• Building processes
• Experienced user of Microsoft Office suite (Excel, Word, PPT, Outlook, OneDrive/SharePoint) preferred.
• College degree
• Master’s degree in Marketing (optional but a plus)

PayPal is committed to fair and equitable compensation practices.
Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.
The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.
The U.S. national annual pay range for this role is $99300 to $216040
Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com
Who We Are:
To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx
PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.
As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.
Notice to Applicants and Employees who reside within New York city. Click https://careers.pypl.com/Contact-Us/default.aspx
to view the notice

• Manage agency and partner relationships.
• Partner internally with key stakeholders at multiple levels
• Lead RFIs/RFPs
• Lead roster management and optimization.
• Assist with Implementing the new agency model and streamlining agency roster.
• Agency issue resolution
• Agency Scorecards and Performance KPIs
• Lead QBRs
• Developing an effective onboarding process for agencies with regards to agency tools, performance expectations, SOW templates, etc.
• Assess SOWs, agency deliverables, staffing plans and assist with rate card analysis with sourcing.
• Lead all monthly, quarterly, and annual SOW development with agencies collaborating with marketing clients.
• Lead annual Agency Summit and content development.
• Onboard and exit agencies.
• Develop agency transition process and manage agency transitions.
• Building relationships with leadership at agencies used by PayPal to ensure effective collaboration and establish a process for course correction.
• Benchmarking and evaluation of current agencies and potential new partners
• Managing agency fee and production budgets for agency SOWs partnering with Sourcing, Finance and Marketing stakeholders.
• Enforcing guidelines for agency engagement
• Review and approve all agency SOWs prior to execution ensuring staffing plan aligns with deliverables and deliverables are clearly spelled out.
• Develop and implement agency management calendar including performance reviews, QBRs, annual agency summit, annual planning/SOW development.
• Partner with sourcing team to review RFPs, agency SOWs including staffing plans, business terms, agency roster compliance and deliverables.
• Create an agency performance measurement process and platform.
• Assess compensation strategies for strategic agency partners.
• Develop partnerships with the segment teams to facilitate the forecasting agency requirements.
• Monitor the competitive landscape to constantly stay abreast of new developments in the agency management and operations fields.
• Understand and remain experienced in implementing best practices across agency category