Sr. Manager, Internal Communications & Associate Experiences

at  Capital One

THE CAPITAL ONE WAY.

Yes, we’re a credit card company. But we’re more than that too. We’re driven by what our customers want, and how to make their lives simpler.
We’re always looking for creative ways to offer digital solutions that make sense for our customers. With your help, we’ll build the next generation of banking in Canada based on customer-focused values, compelling products and great engineering.

WORKING WITH US.

Associates working in the hybrid model are expected to come into the office 3 days a week across Tuesdays and Thursdays, reserving Mondays and Fridays as company-wide virtual days. As was true before the pandemic, expectations of being in the office will be balanced with personal life flexibility.
At Capital One we’re committed to diversity, inclusion and belonging. We strive to build a culture where diverse perspectives are valued, innovative ideas are encouraged and inclusive behaviours are embedded in everything we do to positively impact associates. Strive to build a culture where diverse perspectives are valued, innovative ideas are encouraged and to help challenge the status quo and create the best outcomes for everyone.
We’re focused on helping associates live well—physically, financially and emotionally. When you join us, we support you and those who are most important to you, offering full coverage for spouses, domestic partners, and dependents. We’ve designed our benefits program to be flexible, comprehensive and consistent across our organization. From health and fitness center discounts, to training and professional development programs—and much more—you’ll discover that Capital One is committed to helping you live your best life.
Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
A day in the life of a Capital One Sr. Manager, Internal Communications & Associate Experiences.
Do you obsess over creating the perfect experience, where every detail is meticulously thought through and executed? Do you get goosebumps from a particularly good speech or piece of written content? Do you have a passion for creating content and events that inspire, inform and engage people?
This is an opportunity to work in a fast paced environment where everyday is different. Capital One is actively seeking a strategic, innovative and creative thinker with sharp attention to detail to lead the Internal Communications team.
You will work with and influence groups across the business, including HR, Corporate Social Responsibility and Diversity, Inclusion and Belonging, and senior executives. You will be responsible for developing and implementing comprehensive and compelling communication strategies to effectively engage and inform our associates across all levels of the organization, as well as providing support in event planning and execution, written, verbal and digital communication skills.
You will be a valued member of the team, encouraged to think big and bring your bold ideas to the table.

BASIC QUALIFICATIONS:

• Bachelor’s degree in Communications, Public Relations, Marketing, Business or a related field
• At least 8 years of experience in communications or marketing, including measurement strategies for communications tactics
• Results-oriented leader who can build a strong relationships across the company at all levels

PREFERRED QUALIFICATIONS:

• Experience with writing for e-communications and online channels, including intranets and portals
• Exceptional written, oral and presentation skills
• Ability to work in a fast-paced corporate environment
• Excellent problem-solving, negotiating and influencing skills
• Strong project management skills, with the ability to work on multiple tasks simultaneously and change priorities quickly
• Excellent organizational skills, including the ability to organize, prioritize and coordinate a variety of work and tasks with attention to detail

KEY RESPONSIBILITIES:

• Lead a high performing team, fostering a strong team culture, while supporting and developing direct reports
• Lead the development of Team Canada’s internal communications strategy, aligned messaging, and storytelling through driving a multi-channel communications strategy
• Act as the lead writer on all internal communications
• Deliver compelling communication plans against a variety of Team Canada initiatives, including: culture and values, strategic organizational changes, Diversity, Inclusion & Belonging, and business performance efforts
• Lead annual Mission Day strategy and content development
• Own the development and execution of senior leadership and critical communications, with the ability to pivot as business needs shift
• Work cross-functionally to develop and execute communications tactics, plans, and strategies that contribute to a consistent voice and narrative and support Team Canada’s key objectives
• Leverage key stakeholders as subject matter experts and consultants and ensure our internal communications reflect the unique perspective of our community
• Conduct interviews, research, and actively collaborate with our internal clients for the successful strategic planning and delivery of communications deliverables
• Identify KPIs for programs and put additional measurement tools in place
• Measure, track, and analyze data analytics, trends, and performance across all channels and report and recommend proposed alterations to communications strategies on an ongoing basis
• Partner with cross functional teams to develop an annual calendar of associate experiences & events
• Manage budgets including, but not limited to, recommending spend, soliciting quotes and RFPs, and submitting invoices

WE MAY USE YOUR INFORMATION FOR AUTOMATED DECISION MAKING. WE MAY, FOR CERTAIN PURPOSES, RENDER A DECISION BASED EXCLUSIVELY ON AUTOMATED PROCESSING OF YOUR PERSONAL INFORMATION AS A PART OF THE CANDIDATE SCREENING PROCESS.

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One’s recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC)