Sr. Manager, Modern Device Management

at  Healthcare of Ontario Pension Plan HOOPP

Why you’ll love working here:

• high-performance, people-focused culture
• our commitment that equity, diversity, and inclusion are fundamental to our work environment and business success, which helps employees feel valued and empowered to be their authentic selves
• learning and development initiatives, including workshops, Speaker Series events and access to LinkedIn Learning, that support employees’ career growth
• membership in HOOPP’s world class defined benefit pension plan, which can serve as an important part of your retirement security
• competitive, 100% company-paid extended health and dental benefits for permanent employees, including coverage supporting our team’s diversity and mental health (e.g., gender affirmation, fertility and drug treatment, psychological support benefits of $2,500 per year, and newly extended maternity/parental leave top of 26 weeks)
• optional post-retirement health and dental benefits subsidized at 50%
• yoga classes, meditation workshops, nutritional consultations, and wellness seminars
• access to an annual wellness reimbursement program for health and wellness-related expenses for permanent and temporary employees
• the opportunity to make a difference and help take care of those who care for us, by providing a financially secure retirement for Ontario healthcare workers

Job Summary:
Reporting to the Portfolio Lead, the Senior Manager of Modern Device Management plays a pivotal role in aligning IT systems and managed services with the strategic objectives of CSG Stakeholders. With a focus on core vendor and custom applications, this role demands extensive expertise in line-of-business technology within HOOPP’s Corporate & Enterprise realm.
As a leader within the portfolio, the Senior Manager provides direction to a team, ensuring alignment with client objectives while driving forward the strategic vision. They are adept at problem-solving, fostering agility, and guiding the team towards optimal technical solutions.
Crucial to organizational success, this role executes customer strategies, contributing directly to overarching goals. It is instrumental in ensuring the seamless operation of IT-supported business functions, thereby supporting corporate strategies effectively. Additionally, the Senior Manager oversees team members and mentor’s potential candidates within the team structure.

What you will do:

• Lead a product team embodying HOOPP’s Core Values on a consistent basis, while consistently coaching direct team and fostering skills development.
• Leads and supports the development and execution of IT strategy.
• Collaborates with leadership to shape product vision, including developing product roadmaps, defining objectives, and scoping projects.
• Advocates for a “Minimal Viable Product” (MVP) approach to consistently deliver features to meet business needs including prioritizes essential features and advocates for a streamlined approach to product development.
• Evaluates trade-offs between cost and value.
• Prioritizes, estimates, and elaborates on the work backlog across various business functions and clients.
• Contributes to requirements gathering and solution design.
• Incorporates stakeholder, user, and technical feedback into product development.
• Actively participates in the leadership team of the individual portfolio by attending meetings, strategy sessions, and providing insights into both product and personnel development.
• Supports the creation of a coherent product roadmap aligned with strategic organizational objectives.
• Promotes a team-oriented mindset, actively mentoring and supporting team growth.
• Provides analytical, operational, and change management support for team deliverables.
• Drives change initiatives and advocates for the adoption of best practices.
• Takes ownership of analyzing and delivering solutions within the team’s scope.
• Collaborates with other IT teams to identify synergies and partnership opportunities.
• Develops scope and defines backlog items in line with Agile software development principles.
• Facilitates Agile ceremonies as required, such as planning sessions, demos, and reviews.
• Manages relationships with business counterparts and end users across various departments, aiming to deliver the highest value solutions and decisions.
• Manages relationships with technology vendors, ensuring optimal costs, adherence to service level agreements, shared value delivery, and identifying future opportunities.
• Facilitates conflict resolution within the team and with clients as necessary.
• Engages in all phases of the solution delivery lifecycle, from planning to implementation and support.
• Collaborates closely with developers and other business analysts, sharing information, providing input on design, and identifying risks.
• Partners with Architects to provide mentorship and guidance to team members on technical, analytical, and leadership matters, as well as growth opportunities and performance evaluations.
• Identifies opportunities for effective and innovative solutions based on product knowledge and industry experience.

What you bring:

Education and Experience:

• Degree in Computer Science or possesses equivalent work experience and Microsoft Learn certified or equivalent experience in related products.
• Over 7 years of experience in end-user asset management, including software and vulnerability management, and inventory management.
• Extensive expertise in delivering device management for PCs and mobile devices using Intune and SCCM over 7 years.
• Proven track record in driving operational excellence by reducing costs, efforts, and enhancing security in end-user device and application delivery.
• Possesses a comprehensive understanding of end-user device technology and adept at managing enterprise-wide changes, incidents, and problems to minimize business operation impact.
• Skilled in leading concurrent initiatives for multiple stakeholders and spearheading enterprise-wide programs to deliver transformative tools and features, alongside expertise in researching and delivering efficient business solutions, and managing vendor engagements and upgrades.

Competencies:

• Leadership: Demonstrates effective people leadership and mentoring by actively guiding IT analysts and developers in technical tasks and problem-solving, leveraging extensive people management experience. Additionally, showcases professionalism, integrity, and adept prioritization within diverse team environments, ensuring effective assignment management, while also establishing trust, leading delivery on significant features and complex projects, and maintaining a proven track record.
• Communication and Decision- Making: Proficient in both written and verbal English communication, demonstrating exceptional skills in engaging stakeholders and external vendors while making informed decisions despite incomplete information, ensuring clarity, and understanding across diverse contexts.
• Detail Orientation: Demonstrates strong analytical skills and problem-solving abilities, with a keen focus on identifying root causes and maintaining attention to detail while efficiently managing multiple tasks simultaneously.
• Analytical: Proficient in facilitating discussions, extracting intricate business needs, and patterns, while ensuring clarity and consensus through adept questioning and visualization of complex data models. Additionally, excels in documenting clear and concise requirements, earning trust as the go-to person for both team and business.
• Agility: Capable of aligning tactical delivery with strategic goals by delivering incremental value to stakeholders, anticipating, and addressing potential challenges early, advocating for frequent feature releases, and breaking down tasks into manageable chunks for rapid delivery.
• Decision Making: Demonstrates agility, self-motivation, and resilience in solution delivery, navigating ambiguity, overcoming obstacles, and maintaining a positive attitude to turn challenges into opportunities.
• Teamwork: Exhibits strong interpersonal skills, serving as a leader who fosters collaboration across various stakeholders and leadership levels. Offers constructive feedback empathetically, builds trust through mentoring, navigates difficult conversations effectively, and influences positive changes in team dynamics and processes while providing objective performance input.

• Lead a product team embodying HOOPP’s Core Values on a consistent basis, while consistently coaching direct team and fostering skills development.
• Leads and supports the development and execution of IT strategy.
• Collaborates with leadership to shape product vision, including developing product roadmaps, defining objectives, and scoping projects.
• Advocates for a “Minimal Viable Product” (MVP) approach to consistently deliver features to meet business needs including prioritizes essential features and advocates for a streamlined approach to product development.
• Evaluates trade-offs between cost and value.
• Prioritizes, estimates, and elaborates on the work backlog across various business functions and clients.
• Contributes to requirements gathering and solution design.
• Incorporates stakeholder, user, and technical feedback into product development.
• Actively participates in the leadership team of the individual portfolio by attending meetings, strategy sessions, and providing insights into both product and personnel development.
• Supports the creation of a coherent product roadmap aligned with strategic organizational objectives.
• Promotes a team-oriented mindset, actively mentoring and supporting team growth.
• Provides analytical, operational, and change management support for team deliverables.
• Drives change initiatives and advocates for the adoption of best practices.
• Takes ownership of analyzing and delivering solutions within the team’s scope.
• Collaborates with other IT teams to identify synergies and partnership opportunities.
• Develops scope and defines backlog items in line with Agile software development principles.
• Facilitates Agile ceremonies as required, such as planning sessions, demos, and reviews.
• Manages relationships with business counterparts and end users across various departments, aiming to deliver the highest value solutions and decisions.
• Manages relationships with technology vendors, ensuring optimal costs, adherence to service level agreements, shared value delivery, and identifying future opportunities.
• Facilitates conflict resolution within the team and with clients as necessary.
• Engages in all phases of the solution delivery lifecycle, from planning to implementation and support.
• Collaborates closely with developers and other business analysts, sharing information, providing input on design, and identifying risks.
• Partners with Architects to provide mentorship and guidance to team members on technical, analytical, and leadership matters, as well as growth opportunities and performance evaluations.
• Identifies opportunities for effective and innovative solutions based on product knowledge and industry experience