Sr. Manager NA Implementation PMO - Retail (Remote)

at  Johnson Controls International

BUILD YOUR BEST FUTURE WITH THE JOHNSON CONTROLS TEAM

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!
What we offer
Competitive salary and bonus plan
Paid vacation/holidays/sick time
Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
Extensive product and on the job/cross training opportunities with outstanding internal resources
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy
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At Sensormatic Solutions, a division of Johnson Controls, we bring together diverse data and insights with our intelligent operating platform that is designed to improve shopper experiences and retail outcomes. Our innovative solutions (Loss Prevention, ShopperTrak, and Inventory Intelligence) drive customer experience improvements and enable retailers to build streamlined shopping experiences.

WHAT YOU WILL DO

This role is responsible for enabling revenue growth and customer satisfaction through leading a team, as well as a best-in-class Project Management of equipment installation in the Retail Services Organization. This organization will maintain a well-trained pool of project managers that will be assigned to manage installation projects across the loss prevention and inventory intelligence lines of business. The role requires a mindset of standard project best practices continuous improvement and operational excellence. The leader is charged with achieving high quality of service across a national client base and ensuring key operational performance measures are met.
The selected candidate will be expected to set both short and long-term goals to drive efficiencies, minimize expenses and maximize profitability. This role will require the ability build and cultivate working relationships across functions and teams and implement support service models across North America.

HOW YOU WILL DO IT

• Develop, mature and optimize current PMO office to deliver a set of project management best practices aligned to the Project Management Institute standards and installation best practices for the North America project managers engaged in delivering installation services for retail clients.
• Responsible for managing and mentoring program and project level resources for Platinum accounts, resources associated with Platinum or strategic accounts, as well as overall engagement, optimization of both PMO and account processes and new request intake.
• Develop, maintain and optimize KPIs for project reporting dashboard for all pending and active projects.
• Maintain project management shared site for storage of all project related documentation.
• Create a project review meeting cadence and agenda for all active projects. These reviews will include at a minimum project schedule, finances and risk analysis of active projects.
• Review and standardize project documentation set including scope statements, project schedules, project budgets, communication plans, and activity reports to manage the scope of work.
• Drive project satisfaction survey process to measure client satisfaction with the Sensormatic services deployed.
• Optimize and drive project management productivity metrics to measure the efficiency of the PM pool of resources aligns with current state expectations and global PMO leaders.
• Participate in building cost models for new installation work ensuring that all project management costs are included in the project pricing recovery.
• Assign and track project resources to various active and pending projects, and maintain staffing levels to meet the active and forecasted workload.
• Directly manage team of program managers and platinum level project managers.
• Design and implement training requirements for project managers and work.
• Work with other regional PMO leaders to coordinate global projects and standardization of practices.
• Manage all PMO in North America including creating and maintaining performance objectives, hiring of appropriate resources, coaching / mentoring of leadership team, resolving any internal conflicts, salary and compensation actions.
• Monitor and manage day to day operations of the project managers focusing on achieving all project and customer satisfaction objectives.
• Identify and drive continuous process enhancement initiatives across the project management team to improve efficiency, effectiveness and customer satisfaction results.
• Represent the company as appropriate in its relationship with major customers, suppliers, government agencies, etc.
  Key Competencies

Results Leadership

• Customer Focus –continually strengthen responsiveness and customer satisfaction
• Change Leadership – Embraces and supports meaningful change
• Execution – Demonstrates the drive and discipline to achieve repeated success

People Leadership

• Inspire & Influence strong engagement and commitment in others
• Builds trust, cohesiveness and teamwork across organizational boundaries
• Develop Talent – Supports the development and retention of diverse, high-caliber talent in multiple locations

Self-leadership

• Courage – Addresses difficult issues with confidence, conviction and humility
• Agility – Readily adapts and remains positive in the face of change, ambiguity and pressure
• Self-Direction – Pursues continuous learning and conveys clear values and priorities