Sr Mgr, Application Development - SRE, Observability & Monitoring

at  CVS Health

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

POSITION SUMMARY

Join Fortune 7 CVS Health as a Sr. Manager for SRE, Observability & Monitoring (Individual Contributor) to lead our organization’s efforts to develop and drive the strategic vision in establishing the SRE function for Aetna Technology division. As the SRE Manager, you will play a critical role in shaping the direction of SRE practices within the company, working collaboratively with cross-functional teams to drive transformative outcomes, best practices and building a center of excellence. As needed, you will successfully manage both full-time employees and contracted resources to help execute IT project work within the organization at CVS Health. You will ensure that project initiatives and guidelines meet both internal and client requirements and are delivered on-time and on budget. In this role, you will lead a cross functional development team in the various phases of the SDLC for several projects that will range in size and complexity. You will also be responsible for engaging with various software vendors that support a series of applications that are critical to the overall Specialty Application. This role will also be responsible for the stability of the applications to maintain the corporate goals of system up-time.

In this position you will:

• Collaborate with cross-functional teams, including engineering and infrastructure teams to align SRE goals with business objectives.
• Drive IT systems reliability for customer experience, and implement strategic initiatives such as AIOps, SRE, Automation, etc., to improve systems availability.
• Lead the Enablement, Adoption and SRE Center of Excellence (COE) efforts and serve as a technical authority in SRE but not limited to system architecture, reliability, scalability, and performance optimization.
• Lead the efforts to establish and maintain SRE best practices, Observability architecture, incident management, monitoring, alerting, and automation.
• Promote a culture of automation within the SRE team and drive the implementation of automation tools, and processes to streamline operations and improve system reliability.
• Work closely with infrastructure teams to plan and implement capacity upgrades and optimizations, and security teams to implement robust SRE security practices.
• Monitor and analyze system performance, identifying bottlenecks and areas for improvement. Implement optimizations to enhance system performance and scalability.
• Maintain comprehensive documentation of systems, procedures, and best practices. Foster a culture of knowledge sharing and mentorship within the SRE team.
• Ensure that SRE practices adhere to industry standards and regulatory requirements.

REQUIRED QUALIFICATIONS:

• At least 5 years of experience in a senior SRE/Observability role and well versed in SRE principles, SRE Metrics, Observability, Monitoring and Automation.
• At least 5 years of experience with OpenTelemetry (OTEL) standards and at least one of the Observability & Monitoring LGTM platforms such as Loki, Grafana, Tempo, Managed Prometheus.
• At least 5 years of experience with designing distributed applications using Microservices (Java or Python), Containerization technologies (Docker, Kubernetes) and private and/or public cloud such as Azure (preferred) or GCP.

PREFERRED QUALIFICATIONS:

• Experience in implementing and improving SRE metrics in complex and distributed environments.
• Experience in setting up LGTM tools such as Loki, Grafana, Tempo & Prometheus on Azure cloud.
• Experience with APM and Logging tools such as AppDynamics & Splunk.
• Experience with Anomaly detection in Observability Engineering leveraging AIOps & Machine Learning technologies.
• Experience with DORA metrics and automating deployments for entire CI/CD pipeline using DevSecOps tools
• Knowledge of IT Security and compliance, operations and network services, and application development.
• Strong communication and collaboration skills, with the ability to work effectively with onshore/offshore teams.
• Education
• Bachelors in Computer Science, Software Engineering or Information Technology or equivalent combination of education and experience (2 yrs experience with 2 yr Associate degree and 4 yrs experience with HS/equivalent).

Please refer the Job description for details