Sr. Principal Product Manager - Applied Innovation

at  Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Job Title: Sr. Principal Product Management - Applied Innovation
Location: Ireland (on-site in our office in Galway, hybrid or working remote in Ireland)
Summary:
Does sitting at the intersection of business, technology, and design excite you? Do you want to help build new products the market is clamouring for that will be differentiated in the marketplace?
Come see what Genesys Cloud Product Management is all about!

The ideal candidate will have the following qualifications:

• A strong product management background or experience in use case/requirements gathering, implementation, and training
• Experience leading large projects across enterprise and mid-market customers
• Experience shaping requirements and guiding high-value, high-uncertainty projects through research, rapid prototyping, and product integration to deliver clear business value
• A well-rounded technical background in current SaaS technologies
• Deep understanding of automation technologies with a firm grasp of the industry space and players in this space
• You’ll be customer-obsessed, strategic, detail-oriented, and highly creative driving with the following primary responsibilities

Your Responsibilities:

• Work with senior-level product and R&D leaders to shape the world’s #1 Applied Innovation platform
• Build a strategy and product plan across multiple teams using existing and new technologies
• Work across teams to highlight convergent use cases and reduce time to market for innovative approaches
• Assist Marketing team in the go-to-market planning and execution, and messaging and positioning
• Participate in specific sales opportunities (customer demos, roadmap alignment meetings, marketing events etc.)
• Build and improve processes for collecting customer feedback, fostering co-innovation with customers, building requirements, and maintaining long-term roadmap
• Maintain an understanding of workstreams across R+D teams and participate in conversations that require technical depth and strong domain knowledge across AI/ML and core engineering
• Collaborate with R+D teams to raise product visibility of new opportunities and identify high-value applications and Product Management partners for cutting-edge work
• Participate in the business development and partnership building activities (demos for potential partners, roadmap alignments)
• Collaborate with other groups within the company to orchestrate successful product outcomes including Sciences teams, Engineering, Design, Technical Program Management, Delivery, Support, Customer Success, and Product Marketing

Skills & Experience:

• 8+ years’ Product Management and Engineering experience in Software development (Cloud/SaaS preferred)
• Experience working with enterprise and mid-market customers from various industries focused on the contact center space and the back-office
• Experience advocating for technical / product roadmap requirements and leveraging co-innovation opportunities with partners such as AWS
• Experience with current customer/workflow journey orchestration platforms (Data Insights, AI, Visualizations, UX)
• Experience with developing and managing functional/feature requirements necessary to build highly engaged experiences.
• Experience delivering features based on emergent technologies with a high uncertainty factor
• Experience with Design Thinking principals and methodologies
• Have extensive experience with developer-first and API-first development
• Have experience building complex technical products
• Have experience building products that run in public cloud environments using microservices architectures
• Have experience building joint roadmaps across product and engineering which balance innovation with platform-growth

Education:

• BS Computer Science/Engineering or equivalent
• MS Computer Science

If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit
www.genesys.com
.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase

• Work with senior-level product and R&D leaders to shape the world’s #1 Applied Innovation platform
• Build a strategy and product plan across multiple teams using existing and new technologies
• Work across teams to highlight convergent use cases and reduce time to market for innovative approaches
• Assist Marketing team in the go-to-market planning and execution, and messaging and positioning
• Participate in specific sales opportunities (customer demos, roadmap alignment meetings, marketing events etc.)
• Build and improve processes for collecting customer feedback, fostering co-innovation with customers, building requirements, and maintaining long-term roadmap
• Maintain an understanding of workstreams across R+D teams and participate in conversations that require technical depth and strong domain knowledge across AI/ML and core engineering
• Collaborate with R+D teams to raise product visibility of new opportunities and identify high-value applications and Product Management partners for cutting-edge work
• Participate in the business development and partnership building activities (demos for potential partners, roadmap alignments)
• Collaborate with other groups within the company to orchestrate successful product outcomes including Sciences teams, Engineering, Design, Technical Program Management, Delivery, Support, Customer Success, and Product Marketin