Sr. Product Manager - AI Checkout

at  Paypal

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.
Job Description Summary: This role will help shape the next generation of checkout at PayPal impacting over 400+ million consumers and 30+ million merchants around the world, developing instrumentation capabilities to assess product performance and working with partners to successfully integrate ML and AI into their Checkout experiences - In this role you will be responsible for driving and executing the instrumentation needed for monitoring the consumer experience and product performance, as well as the data loops that feed into the AI And ML driven personalization roadmap across PayPal’s checkout experiences. This is a new role at PayPal, and as a technical product manager you will establish your vision, define the playbook and operating model, work closely in refining your roadmap and drive fast-paced experimental execution culture. We are looking for someone with passion to delight customers, that is obsessed about data, training loops and driving product roadmaps from data insights, that has sharp problem-solving skills and excellent collaboration and communication skills. This person has successfully launched and scaled AI products defining training strategies and instrumentation capabilities and understands best practices in data insights. To be successful the candidate needs to excel in a highly collaborative, cross-functional, values-driven environment. If you are a tenured data driven product manager and a technologist at heart looking for your next opportunity to create real impact – Please submit your application below and lets chat!
Job Description:

TECHNICAL PRODUCT MANAGEMENT, AI CHECKOUT TRAINING LOOPS & INSTRUMENTATION, YOUR RESPONSIBILITIES WILL BE TO:

• Build the instrumentation and personalization training loops across PayPal’s checkout experiences at PayPal working cross functionally to deliver personal consumer journeys with PayPal, no matter what the consumer is buying on what site, or which PayPal product they are using.
• Drive product vision and create capabilities that feed contextual data into our AI and ML models.
• Collaborating cross functionally in defining the training loops and requirements across different products, implementing instrumentation and reporting on performance and opportunity.
• Evangelize, Communicate and Influence, with data driven insights to gain alignment on vision, roadmap, investment needs, risks and opportunities with large cross functional teams.
• Execute instrumentation with excellence in a cross-functional setting, building strong relationships with key stakeholders (data engineers, software engineers, product analytics, merchant tech and other business teams) to deliver on product instrumentation, product insights and experience personalization.
• Develop experiments playbook so our models and teams are constantly learning and developing and evangelize a strong point of view on how to improve KPIs.
• Define and measure key performance indicators to evaluate and understand product value.
• Identifying new opportunities based on data, research, industry trends and best practices, driving innovation.
• Deliver results. Own business outcomes and be responsible for hitting experience and revenue targets.

SUCCESS IN THIS ROLE REQUIRES:

• Technical and business acumen with instrumentation and data loops and ML/AI product background are critical along with demonstrating experience in defining and driving transformation initiatives.
• Experience inspiring and mobilizing all levels of the organization with your product vision, data centric thinking and customer/developer passion.
• Being comfortable in navigating with ambiguity and establishing an iterative roadmap and experimentation culture.
• Defining the product and customer experience with high quality business requirements and user stories while managing scope of each product release and refining the technology architecture and scalability for the use case.
• Helping the teams move forward swiftly with rigor, speed and transparency in decision-making. Removing roadblocks, setting a consolidated vision, and collaborating with excellence across all functions is critical.