Sr. Product Manager - Member Retention, Digital Products

at  WeWork

ABOUT US

At WeWork, we provide inspiring and flexible workplace solutions to help businesses - small, medium or large - thrive in more than 150 cities globally. The future of work is happening right now, and we are leading this moment. United by a common purpose, here we will empower tomorrow’s world at work. Join us on our journey as we give our members the freedom and support to push boundaries in their industries, and work to redefine our own.

REQUIRED QUALIFICATIONS/PROFILE

• 4+ years of proven working experience in product management, specifically in leading cloud-based enterprise-grade products in an agile startup environment.
• Proven track record of successfully owning and delivering impactful consumer-facing experiences
• Proven track record of managing all aspects of a successful product throughout its lifecycle.
• Proven ability to develop product strategies and effectively communicate recommendations to executive management.
• Certified Scrum Product Owner is a plus
• Management experience is a plus
• Comfort or experience in a fast-paced, growing environment
• Intellectual and professional curiosity
• Highly analytical; experience using excel, Amplitude, Tableau of similar analytical tools
• Excellent communication and collaboration skills
• Strong attention to detail and project management skills

ABOUT THE ROLE

The future of work is flexibility. WeWork is at the forefront, leading to an increase in demand of people wanting to discover and book space online. This role will be focused on building intuitive and effortless experiences that enable our members to create their best work.
We are looking for an experienced Product Manager who is passionate about building products that our members love. You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build and roll-out products that deliver WeWork’s vision and strategy. In this role, you will report directly to a Product Director on the team for day-to-day mentorship and on career development.
WeWork Product Managers collaborate with engineers, designers, and partners to build and ship scalable solutions. We seek energetic, passionate, ambitious problem solvers who have worked in agile environments and push the boundaries of what’s possible. We are looking for product managers who are equally adept at data thinking and design thinking, considering both analytics and research to synthesize a clear vision for the future.

RESPONSIBILITIES

• Lead and drive the discovery of WeWork products in partnership with stakeholders to deliver delightful and impactful experiences that allow members to do their best work.
• Utilize data-driven insights to make informed decisions with a consumer-centric approach.
• Drive Member Satisfaction and revenue through innovative digital experiences and that engage our members throughout their time with WeWork
• Responsible for collaborating with PMs, engineers, designers, and other stakeholders to ensure on-time delivery of product features
• Scope and prioritize activities based on member and business impact
• Translate business requirements and specification documents into clear product requirements documents
• Maintain consistent feedback loops from internal stakeholders and users of the product to gather ideas for unmet needs and general feedback collection
• Accountable for collaborating with PMs, engineers, and designers, to break down requirements and user research into tangible pieces of work for the team
• Ensure high productivity and predictability by practicing agile methodologies, including team Standup, Backlog Grooming, Sprint Planning, Sprint Demos, and Sprint Retrospective are driven by the teams
• Accountable for feature-specific planning, feature roadmap development, and integration of feature vision with the larger product vision/strategy
• Ensure the ability to measure metrics to measure the impact of a specific feature is implemented correctly and analyze product data to derive insights to assist in the prioritization and post-release optimization of the products
• Addresses and responds to issues raised during the rollout & maintenance of specific features and general prioritization and triage of issues for a product
• Accountable for documenting and communicating feature updates to stakeholders, launch updates for tech, and participate in product demos
• Create product overviews for support and community, while maintaining public and internal knowledge bases
• Conducts and facilitates user experience testing and research in collaboration with designers
• Mentor and guide junior PMs across the Digital Product organization
• Able to create and/or analyze data dashboards to make data-driven product decisions