Sr Product Support Specialist (Tribrid/Orbitrap)

at  Thermo Fisher Scientific

EDUCATION

• MS degree in Chemistry or related field
• PhD Degree in Chemistry preferred.

EXPERIENCE

• 5+ years of experience in developing applications and operating/maintaining LSMS systems ideally with LC front end.

KNOWLEDGE, SKILLS, ABILITIES

• Excellent analytical capability with strong attention to detail and knowledge about the most common …… workflows.
• Outstanding problem solving and communication skills especially looking after customers face-to-face.
• Self motivate, strong customer service

• Provide technical and application specific product support for released and produced LSMS products with emphasis on resolving application issues using a system level approach.
• Build and disseminate important factory and field information critical to product or field service problems, with efforts that support improvements in products and service, corrective action, or cost reductions.
• Identify gaps in the current support systems and develop or improve and implement customer centric solutions for current and future products.
• Work with the factory teams to ensure current products meet our high level of quality and that new products meet product design criteria for serviceability, specifications, and applications performance.
• Develop and provide training programs to the worldwide field service and support organization including clinical applications specific training as well as system level training for our Class I medical devices.
• Develop, build documentation and maintain existing documentation following GDP (Good Documentation Practice)
• Other miscellaneous duties might be assigned.